Failed to export Matrix Item# {ParentItemId} (Id: {ParentInternalID}) | Invalid Format for Matrix option. Use \"--\"

Integration Apps
, , ,
1

When previewing the data in the Celigo NetSuite Export for the Matrix Item Flow I get the following error message:

{
  "page_of_records": [
    {
      "record": {
        "code": "shopify_matrix_item_export_error",
        "message": "Failed to export Matrix Item# {ParentItemId} (Id: {ParentInternalID}) | Invalid Format for Matrix option. Use \"--\"",
        "source": "pre_send_hook_ss",
        "resolved": false,
        "occurredAt": 
      }
    }
  ]
}

I was using following matrix formatting format {itemid}-{custitem_}
I am tried to follow the error message and change the matrix naming convention in Netsuite under Items >> Accounting tab to the following {itemid}--{custitem_} (notice that I changed from '-' to '--':

5301043caa20740200000001-9d19aafdb03f46db9a797c446583e07c.png

Still the error is persistent. Anyone in the community experienced the same error before?

2

Hi Sujit,

You need to use it int he below format ->
{itemid}-{custitemxx}

Also I have seen this issue when we don't the set the shopify variation theme.

Can you try the above internally and confirm if that helps.