NetSuite - Shopify - Virtual variation export error

Integration Apps
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1

I have virtual variations set up in NetSuite and configured in the NetSuite - Shopify IA.

I'm getting this error message from the Export step in the flow 'NetSuite matrix item to Shopify product (add or update)':

Unable to export the matrix item #26733because the linked matrix children items might not have one of the following required criteria details: - Variation Theme and Variation Options - eTail Channel, Shopify Store - eTail Shopify Item ID map For more information, see ...

However, all of the settings are correct on the parent and child variations in NS, and the flow is exporting the virtual variations and updating them in Shopify correctly. Any ideas on why I'm getting this error?

2

Hi @coryanderson, we request you raise a support ticket with enough information so that our team can assist you to resolve the issue. To learn more about how to raise a support ticket, see here. Thanks!

3

Hi, I assume this was fixed for you, but I had the same issue today and was able to fix it.

I was filtering the matrix search using the parent netsuite id and seems Celigo needs the search to be filtrated using parent+child ids even though is showing only parent results. Once I added that it worked.

Hope it helps