Why CloudExtend Excel Sync Broke After a Salesforce Profile Permission Change

Hello

We noticed that our CloudExtend Excel integration with Salesforce stopped syncing updates for several users. No errors appeared in Excel but nothing was saving back to Salesforce. :innocent:

Initially; we thought it was a client issue or a problem with token expiration but re-authentication did not fix it. :thinking:

Eventually; we tracked it down to a recent update in Salesforce profile permissions—certain fields became read-only for the affected users. :innocent:Since CloudExtend Excel relies on API permissions tied to user profiles, even small changes in Salesforce field-level access can silently break the sync process.

This CloudExtend Excel for Salesforce Troubleshooting Guide helped us confirm the root cause and restore proper access.

While discussing the issue internally, a colleague asked me what is cloud architect, and we ended up talking about how roles like that are crucial in anticipating & managing changes across integrated cloud systems like Salesforce, Excel, and CloudExtend. :thinking:

It’s a reminder that small permission changes can have big downstream effects if not architected carefully.

Thank you !! :slightly_smiling_face: