Unable to create the order in NetSuite for the Shopify order #x A mapping error occurred." " Could not find a match for "[["itemid","is","exemple"],

[idrisstalainteoulili]

Hey

This Error can occur in multiple Scenarios

Scenario 1:

The item you have in the Order is Exist in Netsuite and you still get this error that mean you need to change the mappings lookup

Scenario 2:

The item you have in the Order is not Exist in Netsuite so that mean the client need to add it

To resolve Scenario 1

1-Click Edit Retry Data

Search for : SKU (Shopify)

Copy the SKU and Search for it in Netsuite (Global Search)

Now you will see that the item is Exist

1) Item name/number (itemid) : here where the SKU can be
2)Display Name (displayname): it can be here too

so when you open the item in Netsuite see which field

Then go to Celigo >Settings > Order > item

If the SKU exist in Item name/number
Map This : itemid

If the SKU exist in Display Name
Map This : displayname

[anithaabraham]

@idrisstalainteoulili Thanks a lot for sharing this solution! It'll help others who run into the same error.