Unable to create RMA [Missing Record]

Integration Apps
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1

Hey all

i'm having wierd issue when i'm trying to create RA in NS from Amazon using FBA Returns Add-on

Error : attachItemLinesToRMA | RMA# 1065609 not found in NS

This Record exists in NS I even hardcode it in the lookup Criteria

5301043caa20740200000001-eee4ff6fc76548ba97438d5be6060834.png
5301043caa20740200000001-eee4ff6fc76548ba97438d5be6060834.png1250×403 6.32 KB


Internal Id of this RMA in NS

5301043caa20740200000001-605cb544eb4e4992bd62ebcb4409eff2.png
5301043caa20740200000001-605cb544eb4e4992bd62ebcb4409eff2.png1259×772 44.9 KB



but still get this is issue in Standard flow i created custom flow to test and it working with no issues

is this is a bug in the standard Amazon flow


Thanks

2

Hi @idrisstalainteoulili. Thank you for reaching out to us. I checked with our development team and they requested that you create a support ticket so that they can do further testing and find the reason why you are facing this issue. I noticed that you have created a support ticket with our support team and have informed them with the details.

3

@balasubramanianmahad Thank you so much!

4

Hi,
I am getting the same error right now, can you tell me how your issue was resolved.

5

Hi Rohan,
Please raise a support ticket with us so we can understand your configuration and identify what’s causing this issue.

Thank you