Shopify refund gift

Integration Apps
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1

we would like to understand how to handle this case on Celigo.

POS order on Shopify on which a return is always made from POS.
upon return from POS, the customer is not refunded the amount but a gift is issued.

How can we drop the data on Celigo/Netsuite?
that is, we should record on the return both the returned item but also the issue of the voucher which on the return resets the amount of the returned item.

2

Thanks for working with Support on this issue!

Happy posting!

3

Hello, did you ever find a solution to this? Our store's policy is refund only to gift card, that is 99% of our returns but it has never really worked. The return is made, and a gift card is created with the return value, the process is called an exchange in Shopify, but none of it imports to netsuite and it throws our books and inventory off.