Celigo shopify refund to Netsuite refund flow (IA flows)

Integration Apps
1

Hello Team.

We have one scenario,

We do not want any inventory changes for cash refunds. All refunds should be processed as dollar-amount refunds in NetSuite. This means we do not want to manage or restock any items when creating cash refunds.

How can we sync a zero quantity on cash refunds and create refunds for the amount only? Is this possible with our Shopify-to-NetSuite refund flow (IA flow)?

thank you.

2

Hi Swapnil,

Yes, your scenario is possible in Shopify - NetSuite IA Refund flow. Just make sure when refunding an order, the restock item is not enabled and quantity of the item is zero.

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Also, you must specify NetSuite item to track order refund adjustments as a line item on the Settings**.** Be sure to select a non-inventory, payment, or other charge on this field. This will be added as a line item on the Refund transaction.

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Here is how it looks like in NetSuite:

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For more information, you may check this article: https://docs.celigo.com/hc/en-us/articles/228224387-Sync-order-refunds-between-Shopify-and-NetSuite#use-the-order-s-payment-method-for-the-refund-3

Let me know if you have clarifications.

3

Hello Angge,

Thank you for sharing the details. Can we apply the same setting to all refund orders? We want all orders to be mapped to this non-inventory item and have cash refunds created.

4

Hi Swapnil,

Yes, as long as you refunded the order without quantity the flow should automatically assign the non-inventory item on the Refund transaction.

I hope this clarifies your concern.

5

Thank you. In this case, we want to process refunds both with and without quantity, and assign them to a non-inventory item. Is this possible in our IA flow?