Production Deployment Bug with In-Map NetSuite Lookups

Integrator.io
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Had a client go-live today with a custom Salesforce Order to NetSuite Sales Order Integration - had some major issues with in-map NetSuite dynamic lookups for Customers, Employees, and Items. The Snip below shows the original configuration for one lookup.

A settings interface for configuring a dynamic NetSuite search with fields for record type, filters, and lookup expressions. (Captioned by AI)
A settings interface for configuring a dynamic NetSuite search with fields for record type, filters, and lookup expressions. (Captioned by AI)856×913 57.6 KB

When processing the lookup in the Preview function - the Internal ID is retrieved correctly. When the flow executes, the following error is returned.

The image displays an error message from NetSuite related to a failed customer lookup evaluation with specific details like timestamp, error ID, and trace key. (Captioned by AI)
The image displays an error message from NetSuite related to a failed customer lookup evaluation with specific details like timestamp, error ID, and trace key. (Captioned by AI)1007×387 26.2 KB

I attempted to resolve this with the following methods.

  1. Deleted the lookup and re-created from scratch.
  2. Created a new Sales Order Insert operation and recreated the map.
  3. Modified the map to lookup without the use of the handlebar expression.

Overall, this same error was returned for every in-map NetSuite dynamic search. In order to let my client go-live, I had to add separate operations to look up the Customer, the Employee Record for the Sales Rep, and an One-to-Many search for Items. These changes enabled me to map the Internal Id for each mapping, which has been working.

Has anyone else experienced this issue recently?

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Hi Joseph,

Thanks for bringing this to our attention. We attempted to reproduce the issue in our test accounts but were unable to replicate it. Could you please raise a support ticket so we can work toward a resolution?

Thanks.