NetSuite – Script Execution Time Exceeded (sss_time_limit_exceeded) with Celigo Restlet on Multiple Records

Integrator.io
1

I have a Celigo flow step that has been running unchanged for months without issues. Today, however, I noticed 35 records in error.

The flow step tries to update an Opportunity record for each entry, but I’m getting the following NetSuite error:

{
  "code": "sss_time_limit_exceeded",
  "message": "Script Execution Time Exceeded.",
  "source": "application",
  "statusCode": 400
}

In the NetSuite script execution log, I see:

23/09/2025 14:17:17 SYSTEM Celigo Realtime Import Restlet Runner 
CUSTOMDEPLOY_CELIGO_RT_IMPORT_DEPLOY 9801 Celigo Service Account 
SSS_TIME_LIMIT_EXCEEDED Script Execution Time Exceeded.; ID:

What I’ve tried:

  • Retrying all 35 errors at once → same error occurs again.

  • Retrying a single record → it succeeds without issues.

I don’t know if it the reason is a netsuite script or it has something to do with celigo. But the strange thing is that a single record works and when retrying all records not.

1 Like
2

Hi @nuriensing, this error is usually seen when NetSuite (Restlet) takes more than 5 minutes to process all records in a batch. It could be because of multiple factors like

  • NetSuite is taking longer time to process each record
  • There are multiple sublists in each record which are taking more time to process
  • Temporary issue with NetSuite account

Can you monitor the flow for a few more runs and if the issue persists, try with a lesser batch size. If the issue still persists. please raise a support case and we can have a look at the account closely.

3

Hi,

I’m also experiencing this issue on the payout records starting from November 17th. When I retry the errors, I continue to encounter the same problem. The sublist contains only one record. I have increased the concurrency for the NetSuite connection and even set up a new connection, but the issue still persists. Please share your thoughts.

4

It seems if I retry 30+ at 1 time it doesnt work but if I do like 8 then it works.