NetSuite Magento Refund Question

Integration Apps
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1

Hi there

My question is below

There is mention in the article of a Cash Refund or a Credit Memo. Article: https://connective.celigo.com/c/8

How should these be created in NetSuite. Which flows below are accurate and in line with the Celigo process.

Flow 1

- Cash Refund in NetSuite should be created from the RMA

- This is then synched to Magento

Flow 2

- Cash Refund in NetSuite should be created from the original Cash Sale

- This is then synched to Magento

Flow 3

- Credit Memo in NetSuite should be created from the RMA. A Customer Refund will also need to be created by the Client to close off the Credit Memo

- This is then synched to Magento

Flow 4

- Credit Memo in NetSuite should be created from the original Invoice. A Customer Refund will also need to be created by the Client to close off the Credit Memo

- This is then synched to Magento

Thank you!

2

Hi @rickymistry

We do support all the four flows mentioned above.

3

@susmithavuppala thanks for replying

Pls can you confirm what is the best practise here recommended by Celigo?

4

Hi @rickymistry,

We cannot confirm a best practice here, as that decision depends upon the workflow and business process that you are currently following. In your current process, if you are creating CashSale as a billing record for the imported SalesOrder, then you need to follow the CashRefund workflow. Or else if you are creating the Invoice as the billing record, then you need to follow the Credit Memo workflow.
Can you please confirm what is the billing process you are following here?