Hi there
My question is below
There is mention in the article of a Cash Refund or a Credit Memo. Article: https://connective.celigo.com/c/8
How should these be created in NetSuite. Which flows below are accurate and in line with the Celigo process.
Flow 1
- Cash Refund in NetSuite should be created from the RMA
- This is then synched to Magento
Flow 2
- Cash Refund in NetSuite should be created from the original Cash Sale
- This is then synched to Magento
Flow 3
- Credit Memo in NetSuite should be created from the RMA. A Customer Refund will also need to be created by the Client to close off the Credit Memo
- This is then synched to Magento
Flow 4
- Credit Memo in NetSuite should be created from the original Invoice. A Customer Refund will also need to be created by the Client to close off the Credit Memo
- This is then synched to Magento
Thank you!