How would you recommend changing an order after it has been paid for and synced to ERP and WMS

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My company currently uses Shopify, Celigo, NetSuite and Koerber. When a customer reaches out to change an order after it has been paid for and synced to NetSuite and Koerber but hasn't been waived our standard practice is to cancel the order, refund it, create a new order and recharge the card (changes could be changing product, changing a discount, changing a shipping address etc). However on occasion a customer will say they cannot afford to have two charges on their card, they'd prefer if we don't refund and recharge. How would you recommend using the Celigo connector between Shopify and NetSuite to 'move' a CDEP transaction from one order to a cover a different order?

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Hi Sam!

You may check this Help article:

Sync modified Shopify orders to NetSuite sales orders – Celigo Help Center

But this is only possible if the sales order in NetSuite is still editable in NetSuite. If you need further assistance or this does not fit your business process, you may submit a ticket so our Support team can assist you.

Thanks!

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Thanks for sharing! This article looks to be exactly what I need. I'll work with my team to see if we can implement this and be in touch if we have any further questions

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