We recently started sending inventory to Canada, so now we have inventory at Amazon USA & Amazon Canada,
To best keep track of our inventory in Netsuite. I created specific Amazon Canada location.
Trouble I just discovered, is sometimes Amazon will ship items from USA to Canada. this causes confusion as its can’t be fulfilled.
Maybe I should have left all amazon as a single location? anyone have experience with this.
Thanks.
Hi Pete,
Good day!
Regarding this, you also mentioned this in the Zendesk ticket 255759, where you reported encountering the following error in the Order FBA flow:
"Failed to add Amazon Order# 701-4854209-4564229. Failed to save record because: Please configure the inventory detail for this line."
You were able to resolve this by transferring inventory in NetSuite from your Amazon USA location to your Amazon Canada location.
This error typically occurs when the item on the order does not have available inventory in the specified FBA location in NetSuite. Without sufficient inventory, NetSuite cannot create the Invoice record, which results in the "configure the inventory detail" error.
Hi,
For any follow-up questions, you’re welcome to respond to ticket 255759 on Zendesk.