Shopify Product Scopes Not Being Removed

Integration Apps
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1

This is in the Shopify - Netsuite Integration App

For a long time Celigo only supported publishing products to sales channels (Shopify Product Scopes field in NS), but a little while ago that was updated to handle when channels are removed as well.

Example:

Netsuite Shopify Product Scopes are "Online Store" and "Shop". "Shop" is removed from the list. On the next sync, Celigo would unpublish the product from the "Shop" channel in Shopify.

This has worked well since it was implemented until now.

We just realized that it is no longer removing channels when they are removed in Netsuite. I tested this and confirmed it would not remove a channel. Confimred that documentation still says that it should remove the channel. Debugged with Ora which also referenced documentation supporting my expected behavior as well as looked at logs and my flow data to determine that yes something is not working. I used that information from Ora to submit a support ticket.

Unfortunately so far the support ticket has not been the most helpful, which is why I am posting here.

  1. Has anyone else had this feature stop working for them?
  2. Could this be a bug related to the recent update to handle variant publishing to channels?
2

Hi @craigscott are you enabling the setting "Sync published scope from NetSuite to Shopify" under product.
Can you please share the support ticket number so that we can verify the setups from our end.

3

Yes, we have that settting enabled. And it adds published scopes just fine, it only seems to be the removal that is not functioning.

Ticket Number: 291230