Hello All,
We are encountering an issue where the count of partially applied payments is higher in our settlement records.
Could you please advise how we can resolve this and process the partially applied payments so that we can complete the settlement?
Hi Swapnil,
Thank you for reaching out.
There can be several reasons why invoices are partially paid. Some common causes include a mismatch with the paid amount, the settlement being imported using a flat file that is not the V2 format, or taxes not being excluded when Amazon is remitting the taxes.
I would recommend comparing the invoice with the payment record and the settlement transaction order that was created to identify any discrepancies. Additionally, it would be helpful to review the Flat File V2 and verify whether the payment details are complete there, as it is possible that Amazon may not have included all the necessary information in the file. Lastly if you ever uploaded the flat file V2 using data loader, please check the settlement transaction order if the line level appears completely imported.
Hope this helps.
