NetSuite Listener not triggering [Salesforce Integration app]

Integration Apps
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1

We have a scheduled workflow that updates a custom field on the Customer record. However, this update is not triggering the Out-of-the-Box (OOB) flow.

To troubleshoot, we have:

  • Enabled all options in the execution context.
  • Tried disabling and re-enabling the flow.
  • Added a step in the workflow to update the Last Modified Date/Time when it triggers.

Despite these steps, the OOB flow is still not activating. Any insights on resolving this issue?

3

Hi Yash, can you check these threads and see if it helps? I'm assuming since you are updating just 1 custom field, then we are using submitFields which then isn't triggering the user event.

4

Thank you, Tyler, this was helpful!