NetSuite Invalid Response error

Integrator.io
1

Image 27-03-25 at 4.22 PM
Image 27-03-25 at 4.22 PM1251×351 44.7 KB

We are receiving invalid_response error from NetSuite for multiple customers. Looks like this started around 12 Noon IST. When we retried the errors, they worked fine. Auto retry is not getting triggered as there is no error classification. Please check if anyone else is facing this issue. We are trying to understand if this is a Celigo error.

Note: This may not be relevant but for one of the customers, the NetSuite connection went offline.

2

Hi @Rahul_Kandunoori,

We are actively looking at this issue from our end and will keep you posted once we have more details on it.

Thank you for your patience.

3

Hi @praveenbasani ,

We have been experiencing the same issue. Our NetSuite connections have become unstable, and both the Lookup and Import functions are failing with an "Invalid Response Code" error.

Please keep us posted on the progress

4

Yeah We're also seeing this for all customers on the US environment with connections to NetSuite. The eu.integrator.io environment doesn't seem to have the issue.

The outage isn't posted on https://status.celigo.com, is that site no longer being used?

5

Hello All,

The issue has been resolved, and the error should no longer occur. You may also retry any failed items to continue processing them.

Please let us know if anyone is still experiencing the issue.

1 Like
6

Sorry, but we're still getting errors on Web services/File Cabinet operations:

The image shows an error log interface for "Errors: Download Invoice," displaying multiple entries of HTTP status code errors, all classified as "Missing" with the source as NetSuite. (Captioned by AI)
The image shows an error log interface for "Errors: Download Invoice," displaying multiple entries of HTTP status code errors, all classified as "Missing" with the source as NetSuite. (Captioned by AI)1752×806 87 KB

A dashboard shows steps for reading, downloading, and saving invoices, with "Completed" status and varying success rates, including errors in the download step. (Captioned by AI)
A dashboard shows steps for reading, downloading, and saving invoices, with "Completed" status and varying success rates, including errors in the download step. (Captioned by AI)1542×284 29.7 KB

When you retry some of the errors go though ok, but some still error. Retrying those gives the same result, some ok, some error:

The table displays retry attempts with their start and completion times, showing the number of successes and errors, with the first attempt successful and the others having errors. (Captioned by AI)
The table displays retry attempts with their start and completion times, showing the number of successes and errors, with the first attempt successful and the others having errors. (Captioned by AI)1648×302 28.5 KB

To verify it is the US issue I installed the integration on the EU environment, connected to the same NetSuite, and there it works perfectly:

The image shows a software interface run console with a list of steps, all marked as "Completed," along with success metrics for "Read Invoices" and "Download Invoice." (Captioned by AI)
The image shows a software interface run console with a list of steps, all marked as "Completed," along with success metrics for "Read Invoices" and "Download Invoice." (Captioned by AI)1174×312 25.6 KB

7

Hi Bas,

We have resolved the issue for Webservices and File transfer flows as well. You shouldn't be seeing this anymore.

1 Like
8

Thanks Praveen, It's running ok again now.

The image shows a console interface with two steps, "Read Invoices" and "Download Invoice," both marked as "Completed" with a success count of 1043. (Captioned by AI)
The image shows a console interface with two steps, "Read Invoices" and "Download Invoice," both marked as "Completed" with a success count of 1043. (Captioned by AI)1004×276 22.4 KB

1 Like