Multiple Environments Causing Hook Execution Issues

Integrator.io
, ,
1

Hi everyone,

Has anyone experienced issues after enabling the Multiple Environments feature?

We're seeing two different behaviours after enabling it:

  1. One flow fails during execution with the following error, even though the hook preview returns the expected data without any errors:

image
image760×306 13.8 KB

  1. In another flow, the NetSuite Export returns the expected data when previewing the hook. However, during actual flow execution, the export data is not merged into the original record, so the subsequent hook logic doesn't receive the export results.

Both issues started only after enabling Multiple Environments.

Has anyone encountered this before or knows what could be causing it? We're currently blocked on testing for an upcoming production deployment, so any suggestions would be greatly appreciated.

Thanks!

2

Hi @Nithya_Shri_J,

Thanks for reporting this. To help us investigate the issue further, could you please create a Support ticket? That will allow our support and engineering teams to work with you closely, gather the necessary details, understand the root cause, and work toward a resolution.

Once you've created the ticket, please share the ticket number here so we can coordinate with the team.

Thanks,
Praveen Kumar Reddy Basani

3

Hi @praveenbasani

I raised a support ticket yesterday regarding this issue, but I haven't received an update yet. The ticket number is 284487.

4

Thanks for the details, @Nithya_Shri_J. I'll have the team follow up with you on the ticket.