Hi all,
I am currently running into issues within the Shopify - NS orders realtime flow and scheduled flows. I am getting a error:
Unable to create the order in NetSuite for the Shopify order #11871809405296 This order has no customer details present in Shopify. To import this order into NetSuite, please provide a value for the "Default NetSuite customer if missing on Shopify order" setting under "Order" settings.
Now I know where in the settings to set the default customer internal ID thats how I noticed the issue all of my orders were getting put to the default customer. Now I am not understandning how a error like this can occur with these flows as these flows are supposed to go ahead and create the customer with the correct customer ID. I did check the order inside of Shopify the customer has the proper information and the information is being passed through in the JSON (ID,email). What I then went ahead and did was made a customer manually with the information tried to import the order “manually” and still got the same error with the IA app. This is a post submit script error that is happening and this can be viewed in the error logs for the suitescripts.
Please see attachments. I am not sure why this is happening within as I can’t change the mapping when it comes to customer creation and mapping within the realtime flow(s) (Address and other fields are available but the direct netsuitecustomerid - Customer isn’t).
I’m not sure why this is occurring I am hoping someone on here might’ve experienced this before. So far from what I am seeing there is no solution on this issue other than adding a default customer id inside of the integration settings.
I will attach all of the information that I have found so far.
Any help is much appreciated,
Cam
(Post orders - NS Mapping “Realtime flow”)
(All 3 flows not working same error)^ (Manually created and it still errored after mapping customer ID)
