There's no way to do this using the UI, but if it's an emergency, you can use our API to unset the resolvedAt field on the job record. We do have some great new enhancements coming to error management to solve this issue, though, so stay tuned!
Are there any updates to this? Can this now be done in the UI? I need to unresolve some records but are not comfortable doing it through the API.
Thanks!
You can now unresolve an error that was resolved if your account is on the new error handling. You can upgrade the account to move to the new error handling yourself. Please see this article for details: https://docs.celigo.com/hc/en-us/articles/360048814732
Thank you Viliandy. I've upgraded my account to EM2.0 however I still don't see a way to unresolve a resolved error. Can you point me in the right direction? Thanks!
Navigate to the "Resolved" error tab and select the resolved error. Next, you want to retry the error and it will retry using the same retry data when it errored out. The retry step (assuming it will fail again) will create a new open error.
Thanks
Thank you Viliandy. I can find that page if a flow has existing errors, but I can't seem to get there on a flow that does not currently have any errors. The flow in question has resolved errors I want to unresolve but currently no errors. I hope that makes sense, thank you!
When you are on a flow builder page AND your flow step has errors (either open or resolved) that are not yet purged, you can click on the green dot Success to go into the error list.
If the flow builder does not have a green dot, then all of your errors (resolved or open) are purged. The platform keeps error history for the past 30 days.
Hope this helps.
Thanks