Q. I refreshed my NetSuite sandbox, and all of the API tokens disappeared. (Everything seems fine with the production version.) Now I don’t seem to be able to add any tokens in the sandbox. How can I get my integrator.io connection to the sandbox to work?
A. Open your existing NetSuite sandbox connection. Switch the Authentication type to Token Based Auth (Automatic), and try saving or testing the connection.
The connection should now succeed (shown as “Online”). You can also return to the NetSuite sandbox to verify that it shows that the new token was added.