Create NetSuite Listener for Quote Conversion to Sales Order and then Invoice

[damonterry]

Hi,

I want to write listener for listening all the conversion and update deals in zendesk based on quote type.

I tried using Transaction as record type but it is giving invalid type, please let me know how can i acheive such scenario.

Thanks

[balasubramanianmahad (Balasubramanian Mahadevan)]

@damonterry are you performing this action using a custom flow or is it being done using a flow in the Zendesk - NetSuite integration app?

[damonterry]

Hi @balasubramanianmahad,

I am creating a custom listener in celigo to integration netsuite with zendesk.

support told me i need to use specifically Sales Order/Quotes in order to capture the record creation.

But when i write listener for capturing the Sales ORder creating, it didnot get trigger when i convert a quote to sales order in netsuite, although quote conversion creates a new sales order record.

Please let me know if you came across such issue.

Thanks.

[balasubramanianmahad (Balasubramanian Mahadevan)]

@damonterry since you are using a custom flow, I am moving this post to the Troubleshoot custom flows topic for better visibility.

[tylerlamparter]

@damonterry yes you need to specify sales order and quote individually. As for why it didn't trigger, is the flow on? What execution context do you have specified?

[damonterry]

Hi @tylerlamparter,

Yes flow is on and followings are the configurations:

[tylerlamparter]

@damonterry I would add additional execution contexts and execution types until you can get it to trigger the flow. When records are transformed in NetSuite I've found them to be under different contexts than what you would think.