Salesforce Import Glitch

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I am trying to Listen the Creates and Updates on NetSuite native record ‘estimate’. I am trying to create corresponding Contract and Contract Item (custom Objects; estimate header data <> Contract; estimate line data <> Contract item) in Salesforce. I am mapping estimate line items to Salesforce Contract Items. The process creates a new Contract and Contract Items in Salesforce when I create a new NetSuite Estimate. Same for the update as well.
When I am adding a new line to an existing NetSuite estimate (which have been already synced to Salesforce) the Salesforce Contract Item step that is supposed to Create a new Contract Item but it ignores the record. If I edit and save the estimate again without making any changes to the lines, the NetSuite listener triggers again and this time the Salesforce Contract Item import creates a new line.

I am not sure why is it not behaving correctly in the first trigger. Anyone faced this issue before?

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Hi Sujit,

Thank you for walking through the flow in detail. Based on your description, this behavior is fairly common in NetSuite-to-Salesforce line-level syncs and is often tied to how the listener event payload is structured and how the import step is keyed. Since resolving this requires a closer look at your configuration and how your data is processed, we recommend submitting a ticket with Celigo Support so our team can provide an accurate resolution.

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