Problems building HTTP request body with handlebar expressions

Integrator.io
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1

I'm trying to update a Zendesk record using an HTTP request body. (This is necessary because of the odd way custom ticket fields are referenced in the Zendesk API.) I'm using AFE 2.0 and when I click Preview the result looks exactly right. However when I actually PUT the record to the Zendesk API the target fields are updated with the literal handlebar expression. For example, with this template:

{
"ticket": {
"subject": "{{rows.0.title}}",
"custom_fields": [
{ "id": 1900004167885, "value": "{{rows.0.case_number}}" }, ...etc.

The Preview is exactly right:

{
"ticket": {
"subject": "My ticket subject",
"custom_fields": [
{ "id": 1900004167885, "value": "249" }, ...etc.

But if I run the flow, field 1900004167885 (case number) in Zendesk contains the value:

{{rows.0.case_number}}

What am I doing wrong?!

2

@mikebranch -

Thanks for posting this to the Community. We think it's a good idea for Support to take a look at this too, so I'm creating a ticket on your behalf from your post.

-Kate

3

The above Template body looks correct to me, it may be due to some other issue which caused this.

Thanks!

Abhinash

4

Support has recommended using the generic HTTP connector for this, rather than the Zendesk connector, so that was probably what caused my problem. Anyway, I finally got the flow working with the ZD connector so problem solved.

5

Mike Branch -

Can you please let us know the configuration used, so that we can look more into deeper and will see what was causing the issue?

Thanks!

Abhinash