Support ticket backlogs slow resolution times and frustrate users—especially when agents have to sift through long threads to understand an issue. Without automation, ticket triage becomes a bottleneck.
In this Builder’s Hub article, you’ll learn how to build an AI-powered support ticket summary bot using OpenAI and Celigo’s Flow Builder. The guide walks through extracting ticket data from Zendesk, generating summaries with GPT, and updating Zendesk with concise overviews—streamlining support ops and cutting agent response times.