Failed to save record because This record already exists getting this error on add or update option

Integrator.io
1

Why I’m getting sales order import even though I set Add or update option in settings and added proper lookup criteria. I created a similar search on Netsuite and I get exactly one record but why celigo throwing error anyone check

-uploaded images go here-

record_already_error
record_already_error1889×836 123 KB

lookup_crit_existing
lookup_crit_existing1832×722 52.7 KB

add or update
add or update912×840 47.3 KB

2

Try using the External ID (Text) field.

image
image410×106 5.07 KB

3

Getting same error even after using external id text field