I am trying to create/update Inventory adjustment record in NetSuite but it failed with following error "Failed to save record because Record has been changed"

Hi Courtney, I am exporting real time data from external system and trying to create Inventory adjustment records into NetSuite during creation it goes successful but failed sometimes on update.

Hi @moazamsaleem522 , Thanks for getting back to us. I think your best route here is to open a support ticket if you haven't already. I can open one for you from this post if you haven't opened one yet. Let me know!

Here is what I suspect is happening. There are probably multiple events/records/updates for the same inventory adjustment in NetSuite being sent to the listener in your flow, and then the 'concurrency level' on your NetSuite connection is probably set to something > 1, which means that there are par…

@scotthenderson There is another scenario where this error is encountered: NetSuite accounts with significant User Event scripts and Workflows. We have a client right now and 10% of the time when I update a Sales Order from IIO I hit the dreaded "Failed to save record because Record has been changed…

Hey Steve, someone on my team will get back to you on this next week. I am thinking we should be classifying this error as an 'intermittent' error, and then we should be auto retrying on your behalf (like we do for all intermittent errors), but let's see what the team comes back with.

@steveklett , not that this is the most ideal solution here, but you could also use the /error endpoints to retry the errors. What I've done in the past is make a flow to get errors for the flow you want, then have an import step on the flow to retry based on the error message and/or error code. The …

@scotthenderson - that sounds like a great option. I completely overlooked the error classification and existing retry support already in the system. OK, cool! I'll wait to hear from someone next week.

@tylerlamparter The IIO APIs impress, once again. Your idea is a good one, and although I hope to avoid it (waiting to see what Scott's team comes back with), it may be just what I need to address my issue. I wonder if you know if a connection to the IIO APIs will count as an endpoint or are there l…

I wonder if you know if a connection to the IIO APIs will count as an endpoint or are there licensing implications? No @steveklett , IIO APIs are not counted against your license. See https://docs.celigo.com/hc/en-us/articles/4408761750555-Review-available-subscription-endpoints . -Matt

Failed to save record because Record has been changed

Integrator.io

courtneyjordan (Courtney Jordan) September 8, 2022, 5:36pm 2

Hi @moazamsaleem397,

Could you provide more information here so that we can try to help? Are all records failing? How do you have your flow set up?

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Failed to save record because Record has been changed

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