Creating a return authorization with only a subset of the items on an order

Integrator.io
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1

We are spawning a Return Authorization from a Sales order in Netsuite. If we have available to our import mapping a list of the order line items that should be included on that RMA, how do we ensure that only those items are included in the RMA, and all others are omitted?

Our data is coming in from a webhook.

Screenshot of mapping attempt below:

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5301043caa20740200000001-eb2da456a5904b74842bb9eb4bcff837.png
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2

@ryanwilloughby,

Here's the recommendation I received from one of our internal experts:

  1. Use an “Items : Replace All Lines” = “true” mapping and then repopulate all the items wanted for the RMA from the source data.
  2. Make sure the eTail order line ID is set to “use as key to find existing lines".

I hope that helps! Please let us know how this goes for you.

3

It LOOKS like a good answer, but Where do I put in that "True" mapping, and where do I make sure the eTail order line ID is set?

4

Here are some quick screenshots. Hope this helps.

“Items : Replace All Lines” = “true”

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“use as key to find existing lines"

5301043caa20740200000001-fd460ac6f11c478d9b212f4b8767eec6.png
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5

Oh my goodness! That DOES help! I'm going to try that!