# Zoho CRM Connection Setup Errors

**URL:** <https://connective.celigo.com/t/zoho-crm-connection-setup-errors/989>\
**Category:** Integrator.io\
**Tags:** connection, authentication, zoho-crm, error-handling\
**Created:** [December 20, 2024, 12:19am UTC](https://connective.celigo.com/t/zoho-crm-connection-setup-errors/989 "2024-12-20T00:19:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![friendoftuesday](https://avatars.discourse-cdn.com/v4/letter/f/c89c15/32.png) [@friendoftuesday](https://connective.celigo.com/u/friendoftuesday)\
**Post date:** [December 20, 2024, 12:19am UTC](https://connective.celigo.com/t/zoho-crm-connection-setup-errors/989/1 "2024-12-20T00:19:29Z")

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I thought I'd share how to fix an annoying error when creating a Zoho CRM connection.

When creating a new connection and authenticating the Oauth popup, Celigo responds with the following error.

```
Sorry, but we were not able to successfully authenticate your connection.
{"code":401,"message":"{\"code\":\"OAUTH_SCOPE_MISMATCH\",\"details\":{},\"message\":\"invalid oauth scope to access this URL\",\"status\":\"error\"}\n"
```

This is due to the fact that the endpoint Celigo uses to test the connection requires the settings.profiles.READ scope.

To solve this issue, make sure to include this scope (it is first on the list) in addition to whichever additional scopes are needed for the integration:

 ![5301043caa20740200000001-dfc1df425b0b4a76af69747cac98e36e.png](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/1/15f40c88e85158e78d1acba1b91dcb3ea1d4a10d.png)

Hopefully this helps if someone runs into this issue in the future.

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**Author:** ![tylerlamparter](https://sea1.discourse-cdn.com/flex001/user_avatar/connective.celigo.com/tylerlamparter/32/9204_2.png) [@tylerlamparter](https://connective.celigo.com/u/tylerlamparter)\
**Post date:** [January 3, 2025, 5:06am UTC](https://connective.celigo.com/t/zoho-crm-connection-setup-errors/989/2 "2025-01-03T05:06:06Z")

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@friendoftuesday we will see about getting this scope defaulted.

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**Author:** ![sriraj](https://avatars.discourse-cdn.com/v4/letter/s/eada6e/32.png) [@sriraj](https://connective.celigo.com/u/sriraj)\
**Post date:** [January 6, 2025, 7:00am UTC](https://connective.celigo.com/t/zoho-crm-connection-setup-errors/989/3 "2025-01-06T07:00:53Z")

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Hi @friendoftuesday ,

We have identified the issue related to scopes and have planned a fix for the March release. In the meantime, we have updated the connection guide documentation ([https://docs.celigo.com/hc/en-us/articles/360038617852-Set-up-a-connection-to-Zoho-CRM#how-to-configure-scopes-2](https://docs.celigo.com/hc/en-us/articles/360038617852-Set-up-a-connection-to-Zoho-CRM#how-to-configure-scopes-2)) to specify that the settings.profiles.READ scope must be selected as mandatory. Please let us know if you need any further assistance.

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<div class="post-metadata">

**Author:** ![friendoftuesday](https://avatars.discourse-cdn.com/v4/letter/f/c89c15/32.png) [@friendoftuesday](https://connective.celigo.com/u/friendoftuesday)\
**Post date:** [January 6, 2025, 6:14pm UTC](https://connective.celigo.com/t/zoho-crm-connection-setup-errors/989/4 "2025-01-06T18:14:13Z")

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@sriraj

Thanks for updating, that looks great!