# When trying to create a credit memo, Celigo ends up creating two lines for the same product. Has anyone faced this? **URL:** \ **Category:** Integrator.io\ **Tags:** netsuite\ **Created:** [December 2, 2025, 6:20am UTC](https://connective.celigo.com/t/when-trying-to-create-a-credit-memo-celigo-ends-up-creating-two-lines-for-the-same-product-has-anyone-faced-this/5913 "2025-12-02T06:20:36Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Ovina\_Peiris](https://sea1.discourse-cdn.com/flex001/user_avatar/connective.celigo.com/ovina_peiris/32/8197_2.png) [@Ovina\_Peiris](https://connective.celigo.com/u/Ovina_Peiris)\ **Post date:** [December 2, 2025, 6:20am UTC](https://connective.celigo.com/t/when-trying-to-create-a-credit-memo-celigo-ends-up-creating-two-lines-for-the-same-product-has-anyone-faced-this/5913/1 "2025-12-02T06:20:36Z")
When attempting to create a credit memo, Celigo inadvertently creates two lines. Has anyone faced this? ![image](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/1/1a69ba42887a9b568029bd7852142ea1e63669b2.png) ![image](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/8/861ecc819e4acf67d276fa337d124bb540605b3a.png) ---
**Author:** ![nuriensing](https://sea1.discourse-cdn.com/flex001/user_avatar/connective.celigo.com/nuriensing/32/6918_2.png) [@nuriensing](https://connective.celigo.com/u/nuriensing)\ **Post date:** [December 2, 2025, 8:53am UTC](https://connective.celigo.com/t/when-trying-to-create-a-credit-memo-celigo-ends-up-creating-two-lines-for-the-same-product-has-anyone-faced-this/5913/2 "2025-12-02T08:53:06Z")
Have you tried checking the debug / execution logs to see whats happening under the hood? ---
**Author:** ![Ovina\_Peiris](https://sea1.discourse-cdn.com/flex001/user_avatar/connective.celigo.com/ovina_peiris/32/8197_2.png) [@Ovina\_Peiris](https://connective.celigo.com/u/Ovina_Peiris)\ **Post date:** [December 2, 2025, 8:55am UTC](https://connective.celigo.com/t/when-trying-to-create-a-credit-memo-celigo-ends-up-creating-two-lines-for-the-same-product-has-anyone-faced-this/5913/3 "2025-12-02T08:55:45Z")
For some reason, below is the only mapping needed to solve it (still debugging why it creates duplicates without it) ![image](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/b/bf51a0151a0f5ff13c93ab56f43673d0e8a11df2.png) ---
**Author:** ![nuriensing](https://sea1.discourse-cdn.com/flex001/user_avatar/connective.celigo.com/nuriensing/32/6918_2.png) [@nuriensing](https://connective.celigo.com/u/nuriensing)\ **Post date:** [December 2, 2025, 12:03pm UTC](https://connective.celigo.com/t/when-trying-to-create-a-credit-memo-celigo-ends-up-creating-two-lines-for-the-same-product-has-anyone-faced-this/5913/4 "2025-12-02T12:03:16Z")
I guess you set that for the .plu item right? ---
**Author:** ![Ovina\_Peiris](https://sea1.discourse-cdn.com/flex001/user_avatar/connective.celigo.com/ovina_peiris/32/8197_2.png) [@Ovina\_Peiris](https://connective.celigo.com/u/Ovina_Peiris)\ **Post date:** [December 3, 2025, 8:37am UTC](https://connective.celigo.com/t/when-trying-to-create-a-credit-memo-celigo-ends-up-creating-two-lines-for-the-same-product-has-anyone-faced-this/5913/5 "2025-12-03T08:37:27Z")
Correct. that was the solution and only solution I have with this. ---
**Author:** ![patrickconrad](https://avatars.discourse-cdn.com/v4/letter/p/51bf81/32.png) [@patrickconrad](https://connective.celigo.com/u/patrickconrad)\ **Post date:** [June 18, 2026, 11:02pm UTC](https://connective.celigo.com/t/when-trying-to-create-a-credit-memo-celigo-ends-up-creating-two-lines-for-the-same-product-has-anyone-faced-this/5913/6 "2026-06-18T23:02:12Z")
I have the same issue. However, adding the key did not solve my issue. I am still getting duplicate entries ---
**Author:** ![patrickconrad](https://avatars.discourse-cdn.com/v4/letter/p/51bf81/32.png) [@patrickconrad](https://connective.celigo.com/u/patrickconrad)\ **Post date:** [June 22, 2026, 12:07pm UTC](https://connective.celigo.com/t/when-trying-to-create-a-credit-memo-celigo-ends-up-creating-two-lines-for-the-same-product-has-anyone-faced-this/5913/7 "2026-06-22T12:07:27Z")
After adding the parent key, it still created two lines. When I removed the inventory detail mapping, and let it auto resolve the bins, It provided one line and returned the inventory to the correct location. ---
**Author:** ![Ovina\_Peiris](https://sea1.discourse-cdn.com/flex001/user_avatar/connective.celigo.com/ovina_peiris/32/8197_2.png) [@Ovina\_Peiris](https://connective.celigo.com/u/Ovina_Peiris)\ **Post date:** [June 23, 2026, 3:04am UTC](https://connective.celigo.com/t/when-trying-to-create-a-credit-memo-celigo-ends-up-creating-two-lines-for-the-same-product-has-anyone-faced-this/5913/8 "2026-06-23T03:04:10Z")
Hi Patrick, To resolve this, I had to use item internal Id and Line Id as keys to find existing lines. ![image](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/5/544fba6f0db26031332dd9aa45f263ebceb1d1a0.png) ---
**Author:** ![nuriensing](https://sea1.discourse-cdn.com/flex001/user_avatar/connective.celigo.com/nuriensing/32/6918_2.png) [@nuriensing](https://connective.celigo.com/u/nuriensing)\ **Post date:** [June 23, 2026, 6:55am UTC](https://connective.celigo.com/t/when-trying-to-create-a-credit-memo-celigo-ends-up-creating-two-lines-for-the-same-product-has-anyone-faced-this/5913/9 "2026-06-23T06:55:51Z")
I don’t think it uses a combination of both keys. My understanding is that it uses only one field as the matching key. @tylerlamparter do you happen to know? ---
**Author:** ![tylerlamparter](https://sea1.discourse-cdn.com/flex001/user_avatar/connective.celigo.com/tylerlamparter/32/9204_2.png) [@tylerlamparter](https://connective.celigo.com/u/tylerlamparter)\ **Post date:** [June 23, 2026, 1:57pm UTC](https://connective.celigo.com/t/when-trying-to-create-a-credit-memo-celigo-ends-up-creating-two-lines-for-the-same-product-has-anyone-faced-this/5913/10 "2026-06-23T13:57:30Z")
I'm not too sure. @praveenbasani or @muneswarathotakura do you know this one? ---
**Author:** ![Ovina\_Peiris](https://sea1.discourse-cdn.com/flex001/user_avatar/connective.celigo.com/ovina_peiris/32/8197_2.png) [@Ovina\_Peiris](https://connective.celigo.com/u/Ovina_Peiris)\ **Post date:** [June 24, 2026, 9:25am UTC](https://connective.celigo.com/t/when-trying-to-create-a-credit-memo-celigo-ends-up-creating-two-lines-for-the-same-product-has-anyone-faced-this/5913/11 "2026-06-24T09:25:02Z")
Can guarantee it uses both keys. Because we have same item appearing in multiple lines and this is the only way to find the right line for us. So this definitely works. ---
**Author:** ![rutwikdeshmukh](https://avatars.discourse-cdn.com/v4/letter/r/82dd89/32.png) [@rutwikdeshmukh](https://connective.celigo.com/u/rutwikdeshmukh)\ **Post date:** [June 24, 2026, 12:46pm UTC](https://connective.celigo.com/t/when-trying-to-create-a-credit-memo-celigo-ends-up-creating-two-lines-for-the-same-product-has-anyone-faced-this/5913/12 "2026-06-24T12:46:21Z")
Yeah @tylerlamparter, we do respect adding a combination of multiple keys for NetSuite.