# Unknown error: search key

**URL:** <https://connective.celigo.com/t/unknown-error-search-key/1482>\
**Category:** Integrator.io\
**Tags:** error-handling, json, lookup, salesforce, netsuite\
**Created:** [July 23, 2020, 9:46pm UTC](https://connective.celigo.com/t/unknown-error-search-key/1482 "2020-07-23T21:46:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jamesk](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@jamesk](https://connective.celigo.com/u/jamesk)\
**Post date:** [July 23, 2020, 9:46pm UTC](https://connective.celigo.com/t/unknown-error-search-key/1482/1 "2020-07-23T21:46:32Z")

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Hello!

I just started seeing this error by the dozens a few days ago on flows that previously did not report it.

"Unable to process lookup search key for field \"Id\": Missing helper: \"id\""

I am unable to ascertain it's meaning, as all the json blocks have id fields. It happens on unrelated flows, one for opportunity to order, SalesForce to NetStuite, the other on NS item to SF product. If I do a retry, it seems to resolve.

Thanks for your insight!

Jim

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**Author:** ![courtneyjordan](https://avatars.discourse-cdn.com/v4/letter/c/b2d939/32.png) [@courtneyjordan](https://connective.celigo.com/u/courtneyjordan)\
**Post date:** [July 23, 2020, 11:42pm UTC](https://connective.celigo.com/t/unknown-error-search-key/1482/2 "2020-07-23T23:42:51Z")

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Hi @jamesk (aka Jim :). ),

Thanks for letting us know about this. We're not sure on this, so we've created a support ticket for this for you - can you please add detail to this ticket? Thanks so much and have a great day!

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**Author:** ![nd145](https://avatars.discourse-cdn.com/v4/letter/n/f05b48/32.png) [@nd145](https://connective.celigo.com/u/nd145)\
**Post date:** [July 27, 2020, 11:44am UTC](https://connective.celigo.com/t/unknown-error-search-key/1482/3 "2020-07-27T11:44:48Z")

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Hello

I am also facing similar error in NetSuite Transaction Financials to Salesforce Financials Flow

"Unable to process lookup search key for field \"celigo\_sfnsio\_\_Account\_\_c\": Missing helper: \"id\""

Let me know how to fix this

Regards

ND

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**Author:** ![courtneyjordan](https://avatars.discourse-cdn.com/v4/letter/c/b2d939/32.png) [@courtneyjordan](https://connective.celigo.com/u/courtneyjordan)\
**Post date:** [July 27, 2020, 1:25pm UTC](https://connective.celigo.com/t/unknown-error-search-key/1482/4 "2020-07-27T13:25:49Z")

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Hi @nd145,

We don't have an answer on this yet. Could you submit a support ticket on this? We'll post the answer as soon as we know more. Thanks!