# Unable to create the order in NetSuite for the Shopify order #x As we could not find a matching payment method in NetSuite for the Shopify payment method 'X'

**URL:** <https://connective.celigo.com/t/unable-to-create-the-order-in-netsuite-for-the-shopify-order-x-as-we-could-not-find-a-matching-payment-method-in-netsuite-for-the-shopify-payment-method-x/569>\
**Category:** Integration Apps\
**Tags:** error-handling, integration-app, shopify, netsuite\
**Created:** [January 6, 2023, 1:31pm UTC](https://connective.celigo.com/t/unable-to-create-the-order-in-netsuite-for-the-shopify-order-x-as-we-could-not-find-a-matching-payment-method-in-netsuite-for-the-shopify-payment-method-x/569 "2023-01-06T13:31:31Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![idrisstalainteoulili](https://avatars.discourse-cdn.com/v4/letter/i/eb9ed0/32.png) [@idrisstalainteoulili](https://connective.celigo.com/u/idrisstalainteoulili)\
**Post date:** [January 6, 2023, 1:31pm UTC](https://connective.celigo.com/t/unable-to-create-the-order-in-netsuite-for-the-shopify-order-x-as-we-could-not-find-a-matching-payment-method-in-netsuite-for-the-shopify-payment-method-x/569/1 "2023-01-06T13:31:31Z")

</div>

Hey

This Error is because there is a missing payment method in the settings

**Error Message:** Unable to create the order in NetSuite for the Shopify order #x As we could not find a matching payment method in NetSuite for the Shopify payment method 'X'

How to resolve :

define which payment method is missing it will be here: _Shopify payment method_ ' **X**'

Go To Netsuite and Search for : **Payment Methods**

 ![5301043caa20740200000001-e641f139b8de4ad2b271e9a4fc9e1274.png](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/b/b07aaf1fa0a418f32d3e5724e358bb3f258a61c8.png)

 

This is payment Method list

 ![5301043caa20740200000001-1b1964d7a3bc490ca09e9a22b023210b.png](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/6/69f82952fdc072e223409c022109cf6dae13c339.png)

Now Go to Celigo\> Order \> settings   
  
**Add the missing Payment in the Source (Shopify)**

 ![5301043caa20740200000001-e7c2b66ce8f3485683e7977abdf49c15.png](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/0/042925049585289ab21637f550c0616575356d90.png)

in the Destination Side (Netsuite) confirm what the payment method will be against the missing one get it from the List

You could get this error message for Other IA apps it's the same process

---

<div class="post-metadata">

**Author:** ![anithaabraham](https://sea1.discourse-cdn.com/flex001/user_avatar/connective.celigo.com/anithaabraham/32/6964_2.png) [@anithaabraham](https://connective.celigo.com/u/anithaabraham)\
**Post date:** [January 11, 2023, 10:01am UTC](https://connective.celigo.com/t/unable-to-create-the-order-in-netsuite-for-the-shopify-order-x-as-we-could-not-find-a-matching-payment-method-in-netsuite-for-the-shopify-payment-method-x/569/2 "2023-01-11T10:01:33Z")

</div>

[@idrisstalainteoulili](https://connective.celigo.com/hc/en-us/profiles/<a class=)-Idriss-Talainte-Oulili" rel="nofollow noreferrer"\>Idriss Talainte Oulili Thanks a lot for sharing this solution! It'll help others who run into the same error.