# Shopify to NetSuite: Variance in the deposit record

**URL:** <https://connective.celigo.com/t/shopify-to-netsuite-variance-in-the-deposit-record/495>\
**Category:** Integration Apps\
**Tags:** connection, error-handling, integration-app, shopify, netsuite\
**Created:** [April 3, 2023, 7:12am UTC](https://connective.celigo.com/t/shopify-to-netsuite-variance-in-the-deposit-record/495 "2023-04-03T07:12:15Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![teenakilla](https://avatars.discourse-cdn.com/v4/letter/t/4bbf92/32.png) [@teenakilla](https://connective.celigo.com/u/teenakilla)\
**Post date:** [April 3, 2023, 7:12am UTC](https://connective.celigo.com/t/shopify-to-netsuite-variance-in-the-deposit-record/495/1 "2023-04-03T07:12:15Z")

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If you have errors with deposits created in the NetSuite that occurred due to amount mismatch or missing transaction on the deposit record, perform the following to resolve the error:

**Prerequisite** : The deposit account selected in the payout setting “NetSuite bank deposit account” should hold the same subsidiary that is similar to NetSuite transaction’s subsidiary

1. Sign in to your NetSuite account.
2. [Create a role](https://docs.celigo.com/hc/en-us/articles/228206867-Install-Shopify-NetSuite-integration-app#Create_a_custom_role_in_NetSuite) where It should have the subsidiary, which has to match with one of the NetSuite base currencies. In the NetSuite connections, the new role has to be selected in the **Role** dropdown list.
3. Sign in to your [integrator.io](http://integrator.io/) account.
4. Click **Shopify - NetSuite** tile.
5. Go to the **Connections** tab. 
6. Click **NetSuite Connection (Shopify Integration App)**. The **Edit connection** window is displayed.
7. In the **Role** field, select the newly created role from the dropdown list.  
**Tip** : You will find the Role field, only if you select the **Authentication type** as **Token Based Auth (Automatic)**.
8. Click **Save & close**. The connection is updated and authenticated with the selected role. 

Also, ensure that the deposit account must have the same subsidiary as the payout record.

Related article: [Add-on](https://connective.celigo.com/hc/en-us/sections/360008612571-Shopify-payouts-reconciliation-add-on-)