I've set up a connection to box.com , but I can't seem to figure out how to import a CSV file. There's an input for Directory path, but I just get an error saying Invalid Directory. The Provided directory does not exist. I've created the folder at the root of my account and my account is the one the…

I just tested myself and All Files works, but All Files/something doesn't work. We are making api calls behind the scenes to get the folder id and for some reason Box is returning no results. When I make the same api call with a normal export, I do get results. I've raised this internally to see if …

Alright I figured out the bug and we'll get it fixed. There seems to be a caching issue. When I made a completely new import and put in the correct path the first time, it worked. So your path should be All Files/folder1/folder2.

Great, thank you for the help! I wondered if the system was making multiple API calls since this didn't really line up with the Box API docs. I had no idea I needed to specify All Files as the root folder. I understand this may be a Box thing, but it would be great to see this get mentioned in the…

@tomsantiago and @stephenbrandt are already on top of getting the docs and help text updated!

@tylerlamparter - Was this bug ever fixed? I am making my first connection to Box and was also unaware that the Directory Path needed to start with All Files/folder1/etc until I came across this post. If I have made an export already that didn’t work to Box, do I need to make a new export and re-ent…

I just checked the ticket, and it looks like this isn’t actually a caching issue—it’s primarily how Box behaves. Here’s what happens in different cases: Newly created directory – It takes about 10 minutes for Box’s API to index the new folder. Until then, both exports and imports will fail. N…

Can someone please explain how to correctly set the directory path? I’ve followed all the mentioned steps, but it still isn’t working. The data is also not being populated in the preview section.

I tested this again and found two separate behaviors that explain what you’re seeing: Folder path lookup relies on Box Search. When you provide a directory path, we use Box’s Search API to resolve the folder. Box Search is index-based and updates asynchronously, so newly created/renamed folders m…

Saving CSV to box.com

Integrator.io

Nikhil_John (Nikhil John) January 15, 2026, 4:29am 10

When I try to retrieve files from Box, the response includes metadata such as the file name and ID, but the actual file content is missing.

Box - Magento Integration

Topic		Replies	Views
Google Drive Not Importing File Integrator.io error-handling , file-transfer , import , google-drive	4	74	November 18, 2024
FAQ: I'm getting an error on my FTP connection: "File object doesn't exist" Integrator.io error-handling , file-transfer , connection , ftp	0	143	July 1, 2020
Trying to pull files from google drive Integrator.io file-transfer , google-drive	4	79	March 31, 2023
Error Importing into Google Drive Integrator.io error-handling , import , google-drive	7	118	September 12, 2025
Adding files to subfolders or sub-buckets in Amazon S3 Integrator.io import , amazon-s3	0	93	October 5, 2021

Saving CSV to box.com

Related topics