# SalesForce Connections Offline

**URL:** <https://connective.celigo.com/t/salesforce-connections-offline/355>\
**Category:** Integrator.io\
**Tags:** connection, authentication, error-handling, salesforce\
**Created:** [September 15, 2023, 5:42pm UTC](https://connective.celigo.com/t/salesforce-connections-offline/355 "2023-09-15T17:42:39Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![jamesk](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@jamesk](https://connective.celigo.com/u/jamesk)\
**Post date:** [September 15, 2023, 5:42pm UTC](https://connective.celigo.com/t/salesforce-connections-offline/355/1 "2023-09-15T17:42:39Z")

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Just starting a couple of days ago, SalesForce connections have been going offline. They use the refresh token method, and apparently the tokens are expiring. What would cause this to start occurring when it hasn't happed previously. I've had these connections set up for at least a year now and not had the issue. Really causing some major issues.

Thank you for any help.

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**Author:** ![anaghamardavipandey](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@anaghamardavipandey](https://connective.celigo.com/u/anaghamardavipandey)\
**Post date:** [September 19, 2023, 7:10am UTC](https://connective.celigo.com/t/salesforce-connections-offline/355/2 "2023-09-19T07:10:46Z")

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Hi @jamesk, May I know the environment this is happening for , EU or NA?

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**Author:** ![ukrao](https://avatars.discourse-cdn.com/v4/letter/u/e19adc/32.png) [@ukrao](https://connective.celigo.com/u/ukrao)\
**Post date:** [March 8, 2024, 12:48pm UTC](https://connective.celigo.com/t/salesforce-connections-offline/355/3 "2024-03-08T12:48:26Z")

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@jamesk I am having the same problem - how did you workaround this? thanks

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**Author:** ![psaadmin](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@psaadmin](https://connective.celigo.com/u/psaadmin)\
**Post date:** [March 8, 2024, 1:06pm UTC](https://connective.celigo.com/t/salesforce-connections-offline/355/4 "2024-03-08T13:06:49Z")

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The problem resolved on its own. I believe it is a problem Celigo's servers, and yesterday we were having many connection issues.

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**Author:** ![psaadmin](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@psaadmin](https://connective.celigo.com/u/psaadmin)\
**Post date:** [March 8, 2024, 2:04pm UTC](https://connective.celigo.com/t/salesforce-connections-offline/355/5 "2024-03-08T14:04:33Z")

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Connection issue screen shots:

 ![5301043caa20740200000001-b7c47603c103400ab46e4848f1a26d4f.png](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/4/40f419fc8d247f93536ad36f63d11c4f27c070ec.png)

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**Author:** ![psaadmin](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@psaadmin](https://connective.celigo.com/u/psaadmin)\
**Post date:** [March 8, 2024, 2:04pm UTC](https://connective.celigo.com/t/salesforce-connections-offline/355/6 "2024-03-08T14:04:54Z")

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Error List:

 ![5301043caa20740200000001-1225c70d93674ea19212f3b384cc6a45.png](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/0/0dddadef1ae9f61aacd2ef8de941c73952c40a05.png)