New Customer Doesnt Import Into Sandbox

Integrator.io
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21

I was mirroring the screenshot you sent me.

This one.

The image shows the "Edit mapping" interface of Celigo with highlighted fields for selecting internal IDs and employee records settings. (Captioned by AI)
The image shows the "Edit mapping" interface of Celigo with highlighted fields for selecting internal IDs and employee records settings. (Captioned by AI)744×444 42.5 KB

But now the filter should look at sales rep id?

22

I changed the filter to sales rep ID

The image shows a configuration interface for setting up a dynamic NetSuite search with filters for employee records. (Captioned by AI)
The image shows a configuration interface for setting up a dynamic NetSuite search with filters for employee records. (Captioned by AI)689×539 28.4 KB

But it still errors out

The image shows a JSON error message indicating a mapping failure for a specific employee record, alongside a data structure containing customer identification and sales information. (Captioned by AI)
The image shows a JSON error message indicating a mapping failure for a specific employee record, alongside a data structure containing customer identification and sales information. (Captioned by AI)1531×536 83.8 KB

23

Why are you saying Sales Rep ID is Name?

24

Im trying to translate the sales rep id on the employee record, to the sales rep name, so it appears on the newly imported customer.

Here is the employee sales rep id

The image shows an employee information page, highlighting details such as job title, supervisor, and a sales rep ID. (Captioned by AI)
The image shows an employee information page, highlighting details such as job title, supervisor, and a sales rep ID. (Captioned by AI)934×428 17.8 KB

And here is the customer record with a sales rep field for the sales rep name. Clearly im missing something??

The image shows a customer information interface with details like customer ID, status, contact information, and classification, along with navigation tabs for further details and interactions. (Captioned by AI)
The image shows a customer information interface with details like customer ID, status, contact information, and classification, along with navigation tabs for further details and interactions. (Captioned by AI)1213×630 26.3 KB

25

Change it back to this and keep Internal ID as the returned value and keep it as a mapping to Sales Rep (Internal ID).

The image shows a software settings page with configurations for a NetSuite search, including options for dynamic or static search, a record type set to "Employee," and filters for Sales Rep ID. (Captioned by AI)
The image shows a software settings page with configurations for a NetSuite search, including options for dynamic or static search, a record type set to "Employee," and filters for Sales Rep ID. (Captioned by AI)686×500 24.5 KB

26

Whoa, i think you nailed it Tyler. I just imported two new test customers with different sales rep id and they correctly mapped to the sales rep names.

Im going to test a couple more scenarios, but so far so good!

image

1 Like
27

Yeah, we imported a couple more new customers and the logic is working! I think we can close this ticket for now.

We now have to do something similar with a new Item FTP file that will contain new Items. So i may start a new thread for that one if needed.

I truly appreciate everyone's help and patience!