# Missing orders, what to do?

**URL:** <https://connective.celigo.com/t/missing-orders-what-to-do/550>\
**Category:** Integrator.io\
**Tags:** scheduling, export, import, woocommerce, netsuite\
**Created:** [January 25, 2023, 8:54pm UTC](https://connective.celigo.com/t/missing-orders-what-to-do/550 "2023-01-25T20:54:40Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jefftipley](https://sea1.discourse-cdn.com/flex001/user_avatar/connective.celigo.com/jefftipley/32/6814_2.png) [@jefftipley](https://connective.celigo.com/u/jefftipley)\
**Post date:** [January 25, 2023, 8:54pm UTC](https://connective.celigo.com/t/missing-orders-what-to-do/550/1 "2023-01-25T20:54:40Z")

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We noticed this week that a notable percentage of orders from two WooCommerce and one other eCommerce website had not been imported to NetSuite despite the flows been scheduled to run hourly and to include all orders modified since the previous run of the flow (Delta on lastExportDateTime).  
  
Although the tooltip for the delta date lag offset claims that it is for rare circumstances, I'm wondering if it's pretty commonly needed? We are reducing the frequency of the scheduled flow and I increased the lag offset some more.

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**Author:** ![muneswarathotakura](https://avatars.discourse-cdn.com/v4/letter/m/e480ec/32.png) [@muneswarathotakura](https://connective.celigo.com/u/muneswarathotakura)\
**Post date:** [February 17, 2023, 1:08pm UTC](https://connective.celigo.com/t/missing-orders-what-to-do/550/2 "2023-02-17T13:08:26Z")

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Hi Geoff Tipley,   
 Sorry, we missed this one.  
  
Can you confirm, Is it working now without any issues, or still facing an issue exporting records from WooCommerce and other eCommerce exports?  
  
Can you also confirm that even though records are exported, is it not submitted into NetSuite? are you seeing any errors in the Flow job?