# Magento 2 - NetSuite Integration App Customer Export Flow Look up Process **URL:** \ **Category:** Integration Apps\ **Tags:** magento-2, netsuite\ **Created:** [August 27, 2025, 11:42pm UTC](https://connective.celigo.com/t/magento-2-netsuite-integration-app-customer-export-flow-look-up-process/5378 "2025-08-27T23:42:21Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![racyalcon](https://sea1.discourse-cdn.com/flex001/user_avatar/connective.celigo.com/racyalcon/32/6799_2.png) [@racyalcon](https://connective.celigo.com/u/racyalcon)\ **Post date:** [August 27, 2025, 11:42pm UTC](https://connective.celigo.com/t/magento-2-netsuite-integration-app-customer-export-flow-look-up-process/5378/1 "2025-08-27T23:42:21Z")
### **Customer Data Integration: NetSuite to Magento 2** This process ensures that customer information in NetSuite is always kept up to date in Magento 2. Whether a customer is new or an existing one, the integration automatically updates Magento so both systems are aligned, eliminating manual updates and reducing the chance of errors. Customers, their details, and their addresses stay fully synchronized across both systems. * * * #### **![](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/2/248b59365d1dd28cb724bf2c9e9fbf3c309f4c48.png)** #### **Flow: NetSuite customer to Magento 2 customer (add/update)** #### **How the Flow Works** 1. Get customer from NetSuite (Listener) 2. Add or update customer to Magento 2 Import (Import) 3. Add or update customer to Magento 2 (Import) 4. Write back Address IDs to NetSuite (Import) * * * #### **How the Lookup Works (Behind the Scenes)** - Before updating Magento, the system first checks if the customer is already there. It uses two pieces of information to do this: - Based on the response, we either get an error or a success. #### **Outcome** - If the sync is **successful** , the customer record in Magento reflects the latest details from NetSuite. - If an **error** occurs, it’s logged so that the issue can be quickly resolved.