# Issues with Customer Assignment

**URL:** https://connective.celigo.com/t/issues-with-customer-assignment/6013
**Category:** Integration Apps
**Tags:** error-handling, import, shopify, netsuite
**Created:** [January 21, 2026, 11:38pm UTC](https://connective.celigo.com/t/issues-with-customer-assignment/6013 "2026-01-21T23:38:45Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![Cameron\_Allen](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@Cameron\_Allen](https://connective.celigo.com/u/Cameron_Allen)
#### Post date: [January 21, 2026, 11:38pm UTC](https://connective.celigo.com/t/issues-with-customer-assignment/6013/1 "2026-01-21T23:38:45Z")

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Hi all,

I am currently running into issues within the Shopify - NS orders realtime flow and scheduled flows. I am getting a error:  
Unable to create the order in NetSuite for the Shopify order #11871809405296 This order has no customer details present in Shopify. To import this order into NetSuite, please provide a value for the "Default NetSuite customer if missing on Shopify order" setting under "Order" settings.

Now I know where in the settings to set the default customer internal ID thats how I noticed the issue all of my orders were getting put to the default customer. Now I am not understandning how a error like this can occur with these flows as these flows are supposed to go ahead and create the customer with the correct customer ID. I did check the order inside of Shopify the customer has the proper information and the information is being passed through in the JSON (ID,email). What I then went ahead and did was made a customer manually with the information tried to import the order “manually” and still got the same error with the IA app. This is a post submit script error that is happening and this can be viewed in the error logs for the suitescripts.  
Please see attachments. I am not sure why this is happening within as I can’t change the mapping when it comes to customer creation and mapping within the realtime flow(s) (Address and other fields are available but the direct netsuitecustomerid - Customer isn’t).

I’m not sure why this is occurring I am hoping someone on here might’ve experienced this before. So far from what I am seeing there is no solution on this issue other than adding a default customer id inside of the integration settings.

I will attach all of the information that I have found so far.

Any help is much appreciated,  
Cam

 ![image](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/d/d9b6de2afeaa39436e04f060cf3138fffcb31b0e.png)

 ![image](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/3/3dfc1fec08b27d295e8c96f2a60a708ade74508f.png)

 ![image](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/7/7ff2b296e2e4d2abcbea7c9775b835fc48b55f9d.png)

(Post orders - NS Mapping “Realtime flow”)

 ![CE4](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/4/4fb7cf07edbe21b5d386c9da7e237b5b872f94a1.png)(All 3 flows not working same error)^

 ![CE5](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/d/d7ce5501313f92076bab294aaacdfd187b1ac1d5.png)

 ![image](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/0/0303d3d8ce1007950b45f3bceeb70a5794e363e0.png) (Manually created and it still errored after mapping customer ID)

 ![image](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/2/225e4a233f475f323aeb17faced446d64cfa7ac5.png)

 ![CE3](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/f/f78735f9e71d62ef5127127a825908d57b1d8c06.png)

 ![CE1](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/9/9acd82d9897cffa02c0e92ad56633f1dcc46ad5a.png)

 ![CE2](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/0/0609577056e5730486bcbb509a422c98d4e43842.png)

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<div class="post-metadata">

### Author: ![Cameron\_Allen](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@Cameron\_Allen](https://connective.celigo.com/u/Cameron_Allen)
#### Post date: [January 22, 2026, 12:03am UTC](https://connective.celigo.com/t/issues-with-customer-assignment/6013/2 "2026-01-22T00:03:07Z")

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**UPDATE:**  
After further investigation I started to take a look at the customer shopify - NS flow. When realizing there was a filter set due to my testing I removed it reimported a record and that seemed to fix the issue.