# How does Celigo handle refunds for unfilled items?

**URL:** <https://connective.celigo.com/t/how-does-celigo-handle-refunds-for-unfilled-items/470>\
**Category:** Integration Apps\
**Tags:** shopify, netsuite\
**Created:** [April 28, 2023, 11:52pm UTC](https://connective.celigo.com/t/how-does-celigo-handle-refunds-for-unfilled-items/470 "2023-04-28T23:52:14Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![pablocantero](https://avatars.discourse-cdn.com/v4/letter/p/35a633/32.png) [@pablocantero](https://connective.celigo.com/u/pablocantero)\
**Post date:** [April 28, 2023, 11:52pm UTC](https://connective.celigo.com/t/how-does-celigo-handle-refunds-for-unfilled-items/470/1 "2023-04-28T23:52:14Z")

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For Cash Sales created from Shopify orders that are unfulfilled, how does Celigo handle cash refunds? NetSuite requires a location, otherwise, it fails with "Multi-location Inventory Error (MLI\_LOCATION\_REQUIRED"

The items only get a location after they are fulfilled.

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**Author:** ![minabanoub](https://avatars.discourse-cdn.com/v4/letter/m/3da27b/32.png) [@minabanoub](https://connective.celigo.com/u/minabanoub)\
**Post date:** [May 1, 2023, 1:28pm UTC](https://connective.celigo.com/t/how-does-celigo-handle-refunds-for-unfilled-items/470/2 "2023-05-01T13:28:05Z")

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Hi Pablo,

You can set a default refund location on the main settings page that should address this issue. Alternatively, you might be able to add a mapping on the flow to better customize how it selects a location to use for the refund.

 ![5301043caa20740200000001-0b1c2b9736b14f3fae9895bc717c80c7.png](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/d/da4c15f4f3aa7bc43e80a8be7d9db562d4e182d3.png)

 ![5301043caa20740200000001-e3e31940100a43bc818a176b56ca2656.png](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/0/0c0a95e53e9c94d39a4c027dcef5cb93c9ab9009.png)

Best, Mina