# FAQ: How do I fix the "invalid login credentials" error after updating my password in NetSuite?

**URL:** <https://connective.celigo.com/t/faq-how-do-i-fix-the-invalid-login-credentials-error-after-updating-my-password-in-netsuite/1495>\
**Category:** Integrator.io\
**Tags:** authentication, security, error-handling, mfa, netsuite\
**Created:** [September 2, 2020, 9:00pm UTC](https://connective.celigo.com/t/faq-how-do-i-fix-the-invalid-login-credentials-error-after-updating-my-password-in-netsuite/1495 "2020-09-02T21:00:35Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![tomsantiago](https://sea1.discourse-cdn.com/flex001/user_avatar/connective.celigo.com/tomsantiago/32/7158_2.png) [@tomsantiago](https://connective.celigo.com/u/tomsantiago)\
**Post date:** [September 2, 2020, 9:00pm UTC](https://connective.celigo.com/t/faq-how-do-i-fix-the-invalid-login-credentials-error-after-updating-my-password-in-netsuite/1495/1 "2020-09-02T21:00:35Z")

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This error occurs when using basic authentication (username/password) for your NetSuite connection. Token-based authentication (TBA) is more secure, and you should update to TBA for NetSuite connections since [NetSuite 2018.2](https://nlcorp.app.netsuite.com/core/media/media.nl?id=105697467&c=NLCORP&h=e5df8c82116d0b42bca8&_xt=.pdf) and above requires two-factor authentication (2FA) for any Administrator, Full Access, or other highly privileged role.

For steps on switching your NetSuite connection from basic authentication to token-based authentication, see [Change NetSuite connection to two-factor authentication (2FA) for 2018.2](https://docs.celigo.com/hc/en-us/articles/360042885391-Change-NetSuite-connection-to-two-factor-authentication-2FA-for-2018-2).