# Failing NS \> Shopify Fulfillments in NetSuite Shopify Integration App \*\*EMERGENCY\*\*
**URL:** https://connective.celigo.com/t/failing-ns-shopify-fulfillments-in-netsuite-shopify-integration-app-emergency/6499
**Category:** Integration Apps
**Tags:** netsuite, shopify
**Created:** [September 24, 2026, 9:40pm UTC](https://connective.celigo.com/t/failing-ns-shopify-fulfillments-in-netsuite-shopify-integration-app-emergency/6499 "2026-09-24T21:40:30Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@davidgollom](https://connective.celigo.com/u/davidgollom)
#### Post date: [September 24, 2026, 9:40pm UTC](https://connective.celigo.com/t/failing-ns-shopify-fulfillments-in-netsuite-shopify-integration-app-emergency/6499/1 "2026-09-24T21:40:30Z")
NetSuite released a change last night that causes custom field data to now be copied to all lines on the Item Fulfillment record. So, in the saved searches that drive the NetSuite \> Shopify fulfillments, the etail Order Id not empty filter no longer works to return only one line per order line. It's returning 3 lines per order line. This causes a downstream error in shopify of course.
The fix is to filter on the field Account Type is - None - and that'll get you the right line(s).
I've seen this in 3 NetSuite so far, and it appears to be on all NetSuite accounts.
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### Author:  [@HK1999](https://connective.celigo.com/u/HK1999)
#### Post date: [September 24, 2026, 9:50pm UTC](https://connective.celigo.com/t/failing-ns-shopify-fulfillments-in-netsuite-shopify-integration-app-emergency/6499/2 "2026-09-24T21:50:29Z")
@davidgollom Yes, Seeing this on Multiple Celigo Clients.
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### Author:  [@davidgollom](https://connective.celigo.com/u/davidgollom)
#### Post date: [September 24, 2026, 9:54pm UTC](https://connective.celigo.com/t/failing-ns-shopify-fulfillments-in-netsuite-shopify-integration-app-emergency/6499/3 "2026-09-24T21:54:02Z")
I'm putting in a support case. Have you done that already?
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### Author:  [@tylerlamparter](https://connective.celigo.com/u/tylerlamparter)
#### Post date: [September 24, 2026, 10:31pm UTC](https://connective.celigo.com/t/failing-ns-shopify-fulfillments-in-netsuite-shopify-integration-app-emergency/6499/4 "2026-09-24T22:31:29Z")
It looks like NetSuite made an update or made a bug. To fix it for now, you can update your saved search with the below:
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### Author:  [@meckens](https://connective.celigo.com/u/meckens)
#### Post date: [September 24, 2026, 10:57pm UTC](https://connective.celigo.com/t/failing-ns-shopify-fulfillments-in-netsuite-shopify-integration-app-emergency/6499/5 "2026-09-24T22:57:26Z")
What's the quickest way to retry these errors? I'm trying to avoid having to CSV import against the eTail Order Fulfilment exported field for my affected fulfilments
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### Author:  [@davidgollom](https://connective.celigo.com/u/davidgollom)
#### Post date: [September 24, 2026, 11:08pm UTC](https://connective.celigo.com/t/failing-ns-shopify-fulfillments-in-netsuite-shopify-integration-app-emergency/6499/6 "2026-09-24T23:08:06Z")
@meckens I would run a mass update in NetSuite. It's a once only flow by default so you'll have to uncheck that checkbox. You can use Date Created as a filter.
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### Author:  [@nileshkumar](https://connective.celigo.com/u/nileshkumar)
#### Post date: [September 25, 2026, 11:57am UTC](https://connective.celigo.com/t/failing-ns-shopify-fulfillments-in-netsuite-shopify-integration-app-emergency/6499/7 "2026-09-25T11:57:34Z")
For the interim workaround and reprocessing errors please follow the step-by-step instructions documented in the KB **[Resolve NetSuite fulfillment export errors caused by duplicate lines or negative quantities](https://docs.celigo.com/hc/en-us/articles/56337068545179-Resolve-NetSuite-fulfillment-export-errors-caused-by-duplicate-lines-or-negative-quantities)**.