# Changing my Method of Records Import but the option is not active(it is grayed out)

**URL:** <https://connective.celigo.com/t/changing-my-method-of-records-import-but-the-option-is-not-active-it-is-grayed-out/5861>\
**Category:** Integration Apps\
**Created:** [November 10, 2025, 7:52pm UTC](https://connective.celigo.com/t/changing-my-method-of-records-import-but-the-option-is-not-active-it-is-grayed-out/5861 "2025-11-10T19:52:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Colleen\_Duffy](https://avatars.discourse-cdn.com/v4/letter/c/ccd318/32.png) [@Colleen\_Duffy](https://connective.celigo.com/u/Colleen_Duffy)\
**Post date:** [November 10, 2025, 7:52pm UTC](https://connective.celigo.com/t/changing-my-method-of-records-import-but-the-option-is-not-active-it-is-grayed-out/5861/1 "2025-11-10T19:52:27Z")

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The Import step in my NetSuite Contact to Salesforce Contact Add/Update, is currently set to the “recommended” setting SOAP, Operation is set to Insert/Update. The setting “How can we find existing records? is set to ((celigo\_sfnsio\_\_NetSuite\_Id\_\_c = {{{string internalid}}}) AND (Email = {{{email email}}}))

My integration is not understanding when it encounters a duplicate, that it should Update the existing record instead of Insert it and returns the error: duplicate value found: celigo\_sfnsio\_\_NetSuite\_Id\_\_c duplicates value on record with id: 003Hs00004kHzZZIA0.

There is only one value for this contact in Salesforce and in NetSuite. I think Celigo in trying to Insert the contact from NetSuite but all the connecting fields(NetSuite Id (IO), NetSuite Record (IO), in Salesforce & Salesforce ID (IO) in NetSuite are properly populated in both NetSuite and Salesforce.

I tried mapping all 3 of these fields but cannot determine the Celigo field id for the NetSuite Contact URL(NetSuite Record (IO).  
_ **What is the celigo field id that represents the NetSuite Contact URL** _

I asked AI how to update my Import so that Celigo knows to Update instead of Insert and the response was:

**Copilot**

**To find the Composite HTTP method and the option to select "Create new records & update existing records" in your Salesforce integration on Celigo:**

**Steps to Access the Composite HTTP Method and Option**

1. **Navigate to the Import Settings:**

2. **Select the Method for Records Import:**

3. _ **Select Composite HTTP Method:** _

4. **Choose “Create new records & update existing records”:**

When I get to _ **step 3** _ all the selections are grayed out. How would I either reset the method to Composite or add more/different criteria so that Celigo understands to “Update” instead of Insert?

Thanks.

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**Author:** ![berniesanpedro](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@berniesanpedro](https://connective.celigo.com/u/berniesanpedro)\
**Post date:** [November 11, 2025, 2:07am UTC](https://connective.celigo.com/t/changing-my-method-of-records-import-but-the-option-is-not-active-it-is-grayed-out/5861/2 "2025-11-11T02:07:26Z")

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Hey Colleen

I see what’s happening. If you’re working with an SFNSIO Integrated App, then yep, the import settings in IA aren’t editable, advice from CoPilot might’ve been based on a custom flow scenario instead.

About that duplicate error: it sounds like the record was found, but maybe the other criteria didn’t line up, so it defaulted to an insert. Can you double-check if the record that triggered the error has the same email address?

That’ll help confirm if the matching logic is behaving as expected.

What you can do is run a quick SOQL query in the Salesforce Debug console to see what’s being matched.

Let me know what you find and we can troubleshoot further from there!