# About shopify returns and exchanges **URL:** \ **Category:** Integration Apps\ **Tags:** integration-app, shopify, netsuite\ **Created:** [June 14, 2022, 1:32pm UTC](https://connective.celigo.com/t/about-shopify-returns-and-exchanges/740 "2022-06-14T13:32:39Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![bellebolido](https://avatars.discourse-cdn.com/v4/letter/b/b9bd4f/32.png) [@bellebolido](https://connective.celigo.com/u/bellebolido)\ **Post date:** [June 14, 2022, 1:32pm UTC](https://connective.celigo.com/t/about-shopify-returns-and-exchanges/740/1 "2022-06-14T13:32:39Z")
Hi everyone, For Shopify-NetSuite integration, 1. How can I bring the Shopify returns information to NetSuite as RMA? Is there a flow or add-on? 2. If an ordered item has been exchanged in Shopify, how can I bring the exchanged information to replace the item/s in NetSuite's Sales Order and its related Invoice? 3. How can I bring shopify chargeback information to NetSuite? What should I expect to see in NetSuite? A new client of mine is looking into using the Celigo Shopify-NetSuite integration app and I anticipate they'll ask these questions. Any help is greatly appreciated. Thanks! ---
**Author:** ![sreevaniamara](https://sea1.discourse-cdn.com/flex001/user_avatar/connective.celigo.com/sreevaniamara/32/6926_2.png) [@sreevaniamara](https://connective.celigo.com/u/sreevaniamara)\ **Post date:** [June 22, 2022, 10:58am UTC](https://connective.celigo.com/t/about-shopify-returns-and-exchanges/740/2 "2022-06-22T10:58:57Z")
Hi Belle, Thank you for reaching out to us. 1. Currently we do not have an out of the box solution to support this use case. This can be achieved through a custom flow. 2. Could you help me understand your use case in more detail? Is this specific to exchanges on the POS? we currently support syncing order edits to NetSuite Sales order, please refer to the documentation [here](https://docs.celigo.com/hc/en-us/articles/360039234892-Sync-modified-Shopify-orders-to-NetSuite-sales-orders). 3. Is this referring to Chargebacks in Shopify Payouts? If yes, we import the chargeback. We don't apply it to any transaction in NetSuite, rather we import it as Other Deposits line with Memo as Chargebacks. Thanks, ---
**Author:** ![bellebolido761](https://avatars.discourse-cdn.com/v4/letter/b/34f0e0/32.png) [@bellebolido761](https://connective.celigo.com/u/bellebolido761)\ **Post date:** [June 23, 2022, 1:38pm UTC](https://connective.celigo.com/t/about-shopify-returns-and-exchanges/740/3 "2022-06-23T13:38:41Z")
Hi Sree, Thank you for your response. For #2 question, scenario would be example below. **6/23** in shopify, order created with item123 and paid by customer netsuite sales order created (via celigo) customer deposit created (via celigo) invoice created (via celigo) **6/24** shopify order updated (e.g., replacing item123 with item456) How to configure Celigo to update NS sales order and invoice to update with the new item, and update the customer deposit if needed? ---
**Author:** ![bellebolido761](https://avatars.discourse-cdn.com/v4/letter/b/34f0e0/32.png) [@bellebolido761](https://connective.celigo.com/u/bellebolido761)\ **Post date:** [June 23, 2022, 5:16pm UTC](https://connective.celigo.com/t/about-shopify-returns-and-exchanges/740/4 "2022-06-23T17:16:00Z")
Another question is about Promotions. Can we bring NetSuite Promotion to Shopify? In another client's Celigo, I don't see a Promotion code standard flow. ![5301043caa20740200000001-ae0d8bce9ca34f7082965ddc4c86d245.png](https://us1.discourse-cdn.com/flex001/uploads/celigo/original/2X/6/6c9c1f9f7a41a85b9c12210b5fb5fdeb8e7013dc.png) Can we bring shopify orders that have promotions and discounts at cart and line level to NS sales order? If shopify orders have been updated, will the NS sales order update as well in relation to promotions and discounts? eg. original order without promotion but updates with cart level promotion and different discount at line level. ---
**Author:** ![sreevaniamara](https://sea1.discourse-cdn.com/flex001/user_avatar/connective.celigo.com/sreevaniamara/32/6926_2.png) [@sreevaniamara](https://connective.celigo.com/u/sreevaniamara)\ **Post date:** [June 27, 2022, 12:00pm UTC](https://connective.celigo.com/t/about-shopify-returns-and-exchanges/740/5 "2022-06-27T12:00:38Z")
Hi Belle, We can sync order edits to NetSuite Sales Order by following the below steps - In the line of “Shopify Order to NetSuite Sales Order/Cash Sale”, click the gear-like icon to show the flow settings window - In the **Filter orders by\*** setting, select **Last updated time**. - Check the **Sync Shopify edited order data to NetSuite** box and save Note: Currently POS order edits are not supported. In case of negative adjustments like removing the line item, as NS doesn't allow to remove the billed lines, the flow will create a refund record for the respective line. In case of a positive adjustment, the flow will check if the order is updated, then the new line item is added to the existing Sales Order. Remaining downstream flows like billing need to be handled manually. - You can utilise [NetSuite promotions to Shopify gift cards](https://docs.celigo.com/hc/en-us/articles/4417689522459-Configure-and-run-the-flows-in-Shopify-NetSuite-quickstart-integration-template#M)or [NetSuite promotions to Shopify discounts](https://docs.celigo.com/hc/en-us/articles/4417689522459-Configure-and-run-the-flows-in-Shopify-NetSuite-quickstart-integration-template#N)flows available in our Shopify - NetSuite [template](https://docs.celigo.com/hc/en-us/articles/4417689522459-Configure-and-run-the-flows-in-Shopify-NetSuite-quickstart-integration-template#M) or you can build a custom flow to sync NetSuite Promotions to Shopify. - Yes, we can bring Shopify orders that have promotions and discounts at cart and line level to NS sales order ( [Sync Shopify order discounts to NetSuite](https://docs.celigo.com/hc/en-us/articles/115000313171-Sync-Shopify-order-discounts-to-NetSuite) ) Can you please help us understand the use case related to Shopify order edits in relation to promotions and discounts? As some discounts aren't recalculated after you [edit an order](https://help.shopify.com/en/manual/orders/edit-orders) in Shopify. Thank you.