# Integration Apps **URL:** https://connective.celigo.com/c/integration-apps/8.md [Latest](https://connective.celigo.com/latest.md) · [Categories](https://connective.celigo.com/categories.md) · [Tags](https://connective.celigo.com/tags.md) --- ## [About the Integration Apps category](https://connective.celigo.com/t/about-the-integration-apps-category/42)
**Author:** [@tylerlamparter](https://connective.celigo.com/u/tylerlamparter)\ **Replies:** 0\ **Last updated:** [August 21, 2024, 1:33am UTC](https://connective.celigo.com/t/about-the-integration-apps-category/42 "2024-08-21T01:33:06Z")
Explore, troubleshoot, and maximize the value of Celigo’s prebuilt Integration Apps. --- ## [Known issue: NetSuite item groups importing with incorrect line prices and totals (Shopify – NetSuite and other NetSuite integration apps)](https://connective.celigo.com/t/known-issue-netsuite-item-groups-importing-with-incorrect-line-prices-and-totals-shopify-netsuite-and-other-netsuite-integration-apps/6528)
**Author:** [@nileshkumar](https://connective.celigo.com/u/nileshkumar)\ **Replies:** 0\ **Last updated:** [October 24, 2026, 10:35am UTC](https://connective.celigo.com/t/known-issue-netsuite-item-groups-importing-with-incorrect-line-prices-and-totals-shopify-netsuite-and-other-netsuite-integration-apps/6528 "2026-10-24T10:35:12Z")
Affects: Shopify – NetSuite integration app customers who have Settings \> General \> “Manage NetSuite item group using” set to Member component or Master component. Custom (DIY) flows might also be affected if they write … --- ## [Celigo shopify refund to Netsuite refund flow (IA flows)](https://connective.celigo.com/t/celigo-shopify-refund-to-netsuite-refund-flow-ia-flows/6171)
**Author:** [@swapnil\_jawale](https://connective.celigo.com/u/swapnil_jawale)\ **Replies:** 7\ **Last updated:** [October 12, 2026, 5:00pm UTC](https://connective.celigo.com/t/celigo-shopify-refund-to-netsuite-refund-flow-ia-flows/6171 "2026-10-12T17:00:48Z")
Hello Team. We have one scenario, We do not want any inventory changes for cash refunds. All refunds should be processed as dollar-amount refunds in NetSuite. This means we do not want to manage or restock any items wh… --- ## [Failing NS \> Shopify Fulfillments in NetSuite Shopify Integration App \*\*EMERGENCY\*\*](https://connective.celigo.com/t/failing-ns-shopify-fulfillments-in-netsuite-shopify-integration-app-emergency/6499)
**Author:** [@davidgollom](https://connective.celigo.com/u/davidgollom)\ **Replies:** 8\ **Last updated:** [October 7, 2026, 9:49am UTC](https://connective.celigo.com/t/failing-ns-shopify-fulfillments-in-netsuite-shopify-integration-app-emergency/6499 "2026-10-07T09:49:00Z")
NetSuite released a change last night that causes custom field data to now be copied to all lines on the Item Fulfillment record. So, in the saved searches that drive the NetSuite \> Shopify fulfillments, the etail Order … --- ## [Shopify Integration App - Missing second Customer Deposit](https://connective.celigo.com/t/shopify-integration-app-missing-second-customer-deposit/6453)
**Author:** [@Anek\_Porwal](https://connective.celigo.com/u/Anek_Porwal)\ **Replies:** 1\ **Last updated:** [September 14, 2026, 2:50pm UTC](https://connective.celigo.com/t/shopify-integration-app-missing-second-customer-deposit/6453 "2026-09-14T14:50:22Z")
Petition order payment sync - Missing second customer deposit Some orders start with a customer paying a small $2 pledge upfront, then paying the rest later. Right now, that second (remaining balance) payment isn't maki… --- ## [Shopify Payout Reconciliation Addon - SSS\_INVALID\_SUBLIST\_OPERATION](https://connective.celigo.com/t/shopify-payout-reconciliation-addon-sss-invalid-sublist-operation/803)
**Author:** [@alexplacito](https://connective.celigo.com/u/alexplacito)\ **Replies:** 6\ **Last updated:** [July 27, 2026, 9:42pm UTC](https://connective.celigo.com/t/shopify-payout-reconciliation-addon-sss-invalid-sublist-operation/803 "2026-07-27T21:42:14Z")
I have installed and set up the Shopify Payout Reconciliation add-on as part of the Shopify - NetSuite Integration App. The custom records are getting created with the correct values as expected, however the second flow… --- ## [Pulling serial number into NetSuite Amazon Order Flow](https://connective.celigo.com/t/pulling-serial-number-into-netsuite-amazon-order-flow/6375)
**Author:** [@Antonio\_Sepulveda](https://connective.celigo.com/u/Antonio_Sepulveda)\ **Replies:** 4\ **Last updated:** [July 9, 2026, 9:06pm UTC](https://connective.celigo.com/t/pulling-serial-number-into-netsuite-amazon-order-flow/6375 "2026-07-09T21:06:30Z")
Hi All, we recently started getting serial number data in our FBA order flow. I am trying to map it to a custom field on the SO but when trying to set the mapping, the serial number field does not appear on the source re… --- ## [Hook function error: failed to fech transactions. Error #null](https://connective.celigo.com/t/hook-function-error-failed-to-fech-transactions-error-null/6374)
**Author:** [@swapnil\_jawale](https://connective.celigo.com/u/swapnil_jawale)\ **Replies:** 1\ **Last updated:** [July 8, 2026, 3:37pm UTC](https://connective.celigo.com/t/hook-function-error-failed-to-fech-transactions-error-null/6374 "2026-07-08T15:37:10Z")
Hello Team, We are receiving the following error in the Shopify to NetSuite Refund flow. During the refund process, the flow fails with this error. However, when we retry each failed record individually, it processes su… --- ## [Invalid\_cross\_reference\_key](https://connective.celigo.com/t/invalid-cross-reference-key/6373)
**Author:** [@Soleil\_Collective](https://connective.celigo.com/u/Soleil_Collective)\ **Replies:** 1\ **Last updated:** [July 6, 2026, 9:07pm UTC](https://connective.celigo.com/t/invalid-cross-reference-key/6373 "2026-07-06T21:07:51Z")
Hi i am getting this error, for standard salesforce, netsuite integration --- ## [NetSuite Transaction Financials to Salesforce Financials | PDF not getting synced](https://connective.celigo.com/t/netsuite-transaction-financials-to-salesforce-financials-pdf-not-getting-synced/6348)
**Author:** [@Soleil\_Collective](https://connective.celigo.com/u/Soleil_Collective)\ **Replies:** 1\ **Last updated:** [June 12, 2026, 7:37am UTC](https://connective.celigo.com/t/netsuite-transaction-financials-to-salesforce-financials-pdf-not-getting-synced/6348 "2026-06-12T07:37:12Z")
NetSuite Transaction Financials to Salesforce Financials this standard flow shows success on dashboard but no pdf linked to netsuite finncial record. also i do not see the PDF in netsuite file cabinet, could someone ple… --- ## [Syncing Variant Metafields on a Non-Matrix item](https://connective.celigo.com/t/syncing-variant-metafields-on-a-non-matrix-item/6342)
**Author:** [@craigscott](https://connective.celigo.com/u/craigscott)\ **Replies:** 1\ **Last updated:** [June 9, 2026, 7:20pm UTC](https://connective.celigo.com/t/syncing-variant-metafields-on-a-non-matrix-item/6342 "2026-06-09T19:20:19Z")
Hey all, Is there a way, outside of the fields in the settings, to sync metafields to a simple product (no variants) as variant metafields on the product in Shopify? We are using the Netsuite to Shopify connector. We c… --- ## [Amazon FBA order flow](https://connective.celigo.com/t/amazon-fba-order-flow/6330)
**Author:** [@Sourabh\_Malkoutheka1](https://connective.celigo.com/u/Sourabh_Malkoutheka1)\ **Replies:** 1\ **Last updated:** [June 4, 2026, 7:40pm UTC](https://connective.celigo.com/t/amazon-fba-order-flow/6330 "2026-06-04T19:40:52Z")
Hello team, Is there any one know that how many default customers we can map in the settings for FBA orders ? Is there any limit for this ? --- ## [Shopify POS Custom Sales](https://connective.celigo.com/t/shopify-pos-custom-sales/6295)
**Author:** [@Vitor\_Correa](https://connective.celigo.com/u/Vitor_Correa)\ **Replies:** 4\ **Last updated:** [May 26, 2026, 7:21pm UTC](https://connective.celigo.com/t/shopify-pos-custom-sales/6295 "2026-05-26T19:21:51Z")
Hi everyone, I’m using the Shopify Integration App to sync POS orders to NetSuite Cash Sales. There is one particular scenario where Shopify allows creating an order without an SKU (custom sale), for example when the ba… --- ## [Shopify Netsuite IA - Variant Published Scopes](https://connective.celigo.com/t/shopify-netsuite-ia-variant-published-scopes/6288)
**Author:** [@craigscott](https://connective.celigo.com/u/craigscott)\ **Replies:** 2\ **Last updated:** [May 14, 2026, 12:02pm UTC](https://connective.celigo.com/t/shopify-netsuite-ia-variant-published-scopes/6288 "2026-05-14T12:02:40Z")
Shopify just released the ability to publish and unpublish to sales channels at the variant level. Does anyone at Celigo know if there are plans to update the settings in the IA for the product sync to allow us to sync … --- ## [Netsuite Shopify IA - Refund GraphQL - The total can not be negative](https://connective.celigo.com/t/netsuite-shopify-ia-refund-graphql-the-total-can-not-be-negative/6088)
**Author:** [@meckens](https://connective.celigo.com/u/meckens)\ **Replies:** 8\ **Last updated:** [May 13, 2026, 1:29am UTC](https://connective.celigo.com/t/netsuite-shopify-ia-refund-graphql-the-total-can-not-be-negative/6088 "2026-05-13T01:29:57Z")
Hello, We're testing the new Return / Exchange and GraphQL Shopify Refund to NetSuite Refund (add) flow in our Shopify / Celigo / NetSuite sandbox environment. When testing exchange orders we're seeing that the NetSuit… --- ## [Create an enhancement request for Shopify](https://connective.celigo.com/t/create-an-enhancement-request-for-shopify/1415)
**Author:** [@courtneyjordan](https://connective.celigo.com/u/courtneyjordan)\ **Replies:** 4\ **Last updated:** [May 12, 2026, 10:00am UTC](https://connective.celigo.com/t/create-an-enhancement-request-for-shopify/1415 "2026-05-12T10:00:52Z")
Hello everyone! If you have ideas on how we could enhance our Shopify integration app to better meet your needs, please add an enhancement request. If you open the enhancement request topic, you can then vote the topic u… --- ## [Amazon IA TO (Add on) SOP](https://connective.celigo.com/t/amazon-ia-to-add-on-sop/6280)
**Author:** [@yashkumar](https://connective.celigo.com/u/yashkumar)\ **Replies:** 0\ **Last updated:** [May 8, 2026, 9:29am UTC](https://connective.celigo.com/t/amazon-ia-to-add-on-sop/6280 "2026-05-08T09:29:21Z")
Hello Everyone, Sharing below the Amazon TO(Add on) SOP . Process Overview: NetSuite to Amazon Inbound Shipment This process consists of 5 sequential flows. Please ensure prerequisites are met before triggering each ste… --- ## [Amazon FBM order import error after turning on Multi Location Inventory](https://connective.celigo.com/t/amazon-fbm-order-import-error-after-turning-on-multi-location-inventory/6266)
**Author:** [@Justin\_Cook](https://connective.celigo.com/u/Justin_Cook)\ **Replies:** 1\ **Last updated:** [May 5, 2026, 4:27pm UTC](https://connective.celigo.com/t/amazon-fbm-order-import-error-after-turning-on-multi-location-inventory/6266 "2026-05-05T16:27:39Z")
Hello, all. My company is using the "Amazon - NetSuite" prebuilt application, and we only recently finished our implementation. Last Friday we turned on Multi Location Inventory for a single product/ASIN in Seller Centr… --- ## [Are we not able to set sample data on a listener in an IA?](https://connective.celigo.com/t/are-we-not-able-to-set-sample-data-on-a-listener-in-an-ia/6217)
**Author:** [@bryancarroll](https://connective.celigo.com/u/bryancarroll)\ **Replies:** 2\ **Last updated:** [April 27, 2026, 5:08pm UTC](https://connective.celigo.com/t/are-we-not-able-to-set-sample-data-on-a-listener-in-an-ia/6217 "2026-04-27T17:08:41Z")
Is there any way to set sample data on a listener step in an IA? We have a Shopify to NetSuite IA sales order flow with a Shopify listener that has sample data that I'd like to replace so I can test different data scena… --- ## [NetSuite Connection Issue - Post Sandbox Refresh](https://connective.celigo.com/t/netsuite-connection-issue-post-sandbox-refresh/6214)
**Author:** [@sahithyarupa](https://connective.celigo.com/u/sahithyarupa)\ **Replies:** 1\ **Last updated:** [April 24, 2026, 8:11am UTC](https://connective.celigo.com/t/netsuite-connection-issue-post-sandbox-refresh/6214 "2026-04-24T08:11:32Z")
Hello, We are reauthorising NetSuite Connection, post NetSuite Sandbox refresh and received the below error. We looked into NetSuite and noticed that the integration records under Setup -\> Integrations -\> Manage Integra… --- ## [Location Mapping Failure Shopify - Netsuite](https://connective.celigo.com/t/location-mapping-failure-shopify-netsuite/6170)
**Author:** [@Michael\_Pilgrim](https://connective.celigo.com/u/Michael_Pilgrim)\ **Replies:** 1\ **Last updated:** [April 21, 2026, 3:24pm UTC](https://connective.celigo.com/t/location-mapping-failure-shopify-netsuite/6170 "2026-04-21T15:24:16Z")
I’ve recently inherited a Netsuite / Celigo instance and trying to debug all the hard coding to be able to support the expansion of different locations in our Shopify. line\_items\[\*\].fulfillment\_orders.\[0\].assigned\_locat… --- ## [Amazon FBA Transfer Orders - Packing Template Assignment](https://connective.celigo.com/t/amazon-fba-transfer-orders-packing-template-assignment/6074)
**Author:** [@Ly\_Wolfe](https://connective.celigo.com/u/Ly_Wolfe)\ **Replies:** 2\ **Last updated:** [April 21, 2026, 10:28am UTC](https://connective.celigo.com/t/amazon-fba-transfer-orders-packing-template-assignment/6074 "2026-04-21T10:28:33Z")
Exporting Transfer Orders from Netsuite, and creating Inbound Shipment Plan. It is defaulting the Packing Template to Individual Units. When we create this manually in Amazon, we are using a custom template (see below)… --- ## [Partially Applied Payments (Count) for amazon settlement flow (IA)](https://connective.celigo.com/t/partially-applied-payments-count-for-amazon-settlement-flow-ia/6112)
**Author:** [@swapnil\_jawale](https://connective.celigo.com/u/swapnil_jawale)\ **Replies:** 3\ **Last updated:** [April 16, 2026, 5:57pm UTC](https://connective.celigo.com/t/partially-applied-payments-count-for-amazon-settlement-flow-ia/6112 "2026-04-16T17:57:33Z")
Hello All, We are encountering an issue where the count of partially applied payments is higher in our settlement records. Could you please advise how we can resolve this and process the partially applied payments so t… --- ## [How does Celigo handle multiple locations?](https://connective.celigo.com/t/how-does-celigo-handle-multiple-locations/471)
**Author:** [@pablocantero](https://connective.celigo.com/u/pablocantero)\ **Replies:** 4\ **Last updated:** [April 1, 2026, 2:47am UTC](https://connective.celigo.com/t/how-does-celigo-handle-multiple-locations/471 "2026-04-01T02:47:12Z")
If I have an order in Shopify with 5 items, and each item is fulfilled by a different location, how does Celigo handle it? Does it create a single Sales Order? If so, which is the location set on the Sales Order level? … --- ## [Header-Level Discount Not Reflecting in NetSuite for New Zealand Market Orders](https://connective.celigo.com/t/header-level-discount-not-reflecting-in-netsuite-for-new-zealand-market-orders/6161)
**Author:** [@Akhila\_Napari](https://connective.celigo.com/u/Akhila_Napari)\ **Replies:** 2\ **Last updated:** [March 27, 2026, 9:40am UTC](https://connective.celigo.com/t/header-level-discount-not-reflecting-in-netsuite-for-new-zealand-market-orders/6161 "2026-03-27T09:40:49Z")
While syncing Shopify orders (New Zealand market) to NetSuite via the Shopify–NetSuite integration, the cart-level (header-level) discount is not being applied correctly on the NetSuite Sales Order when Markets feature i… --- ## [IA GraphQL Shopify-Netsuite Order Flows](https://connective.celigo.com/t/ia-graphql-shopify-netsuite-order-flows/6142)
**Author:** [@craigscott](https://connective.celigo.com/u/craigscott)\ **Replies:** 3\ **Last updated:** [March 23, 2026, 3:05pm UTC](https://connective.celigo.com/t/ia-graphql-shopify-netsuite-order-flows/6142 "2026-03-23T15:05:55Z")
Hey all, I know that up next, or soonish, that the Shopify-Netsuite Order flows will be getting the upgrade to the new graphql flows. In preperation for that I had a few questions that I hoped there may be some answers … --- ## [Shopify Collective x NetSuite - Syncing (some) Orders to a Designated Customer](https://connective.celigo.com/t/shopify-collective-x-netsuite-syncing-some-orders-to-a-designated-customer/4516)
**Author:** [@ZSwitaj](https://connective.celigo.com/u/ZSwitaj)\ **Replies:** 7\ **Last updated:** [March 19, 2026, 5:54pm UTC](https://connective.celigo.com/t/shopify-collective-x-netsuite-syncing-some-orders-to-a-designated-customer/4516 "2026-03-19T17:54:04Z")
Hello, We currently use the Shopify - NetSuite Integration App, and our sales teams has decided to launch Shopify Collective to sell our products on other Shopify stores and theirs on ours. The Shopify side of things is… --- ## [Sandbox Switch: Error - Format of an element (at index 0) - invalid error object, pre map hook](https://connective.celigo.com/t/sandbox-switch-error-format-of-an-element-at-index-0-invalid-error-object-pre-map-hook/6122)
**Author:** [@Ashley\_Price](https://connective.celigo.com/u/Ashley_Price)\ **Replies:** 3\ **Last updated:** [March 17, 2026, 6:20am UTC](https://connective.celigo.com/t/sandbox-switch-error-format-of-an-element-at-index-0-invalid-error-object-pre-map-hook/6122 "2026-03-17T06:20:32Z")
I set up a new salesforce connection to a new sandbox (sandbox to sandbox) and pointed all my flows to the connection on the new sandbox. When trying to sync orders, I get this generic error: “Error - Format of an eleme… --- ## [Celigo Amazon Settlement Flow – How to change clearing account lines in Journal Entry](https://connective.celigo.com/t/celigo-amazon-settlement-flow-how-to-change-clearing-account-lines-in-journal-entry/6124)
**Author:** [@Allison\_Franz](https://connective.celigo.com/u/Allison_Franz)\ **Replies:** 1\ **Last updated:** [March 13, 2026, 2:20pm UTC](https://connective.celigo.com/t/celigo-amazon-settlement-flow-how-to-change-clearing-account-lines-in-journal-entry/6124 "2026-03-13T14:20:15Z")
We have implemented the Amazon - NetSuite integration app.. We are wondering if it’s possible to make this change in the Settlement flow? If so, where would we make this change? Has anyone else encountered this before? … --- ## [NetSuite fulfillment to Shopify fulfillment (add) - Notify Customer Based on Condition](https://connective.celigo.com/t/netsuite-fulfillment-to-shopify-fulfillment-add-notify-customer-based-on-condition/6107)
**Author:** [@sandrahill](https://connective.celigo.com/u/sandrahill)\ **Replies:** 6\ **Last updated:** [March 11, 2026, 5:47pm UTC](https://connective.celigo.com/t/netsuite-fulfillment-to-shopify-fulfillment-add-notify-customer-based-on-condition/6107 "2026-03-11T17:47:25Z")
I would like to be able to map the notify customer on a fulfilment to T/F based on some logic, rather than a simple hardcoded Yes/No such that Fulfilment Orders that require shipping have notify = True; and those that “d… [Next page](https://connective.celigo.com/c/integration-apps/8.md?page=1)